Under the supervision of the Multimedia Systems Manager, this position is responsible for providing technical and operational support for the field of multimedia, audiovisual recording, editing and distribution, digital media, and video conferencing. With mentoring by the Sr. Technical Support Analyst, this position will be responsible for set up, support, and operation of all classroom instructional technology equipment. This position will also provide support for A/V events on the Homewood Campus. This position requires working hours of 12 p.m. to 8 p.m., Monday through Friday. Occasional extended evening and/or weekend hours will be required.
Specific Duties & Responsibilities:
35% -- Event A/V Support
- Deliver, set up, and operate A/V equipment for events on the Homewood campus.
- Properly check out and check in equipment.
- Meet with customers prior to the events to provide instructions and perform a test run.
20% -- Classroom Instructional Technology Support
- Respond to and resolve classroom technology related calls.
- Perform preventive maintenance on classroom equipment.
- Set up requested multimedia equipment for classes.
- Provide instructions to faculty, staff, students, and visiting lecturers on equipment operation in the classrooms.
20% -- Multimedia Equipment Support
- Maintain, upgrade, repair, and install digital/analog audiovisual systems for all general pooled classrooms.
- Maintain, upgrade, repair, and install AV/Multimedia equipment for departmental and conference rooms by request.
- Keep track of multimedia equipment life cycle and replace when needed.
20% -- Multimedia Recordings and Video Editing
- Set up and assist with Panopto lecture capture.
- Video and audio record events when requested.
- Process and deliver recordings
- Troubleshoot issues by contacting vendors when needed.
5% -- Relationship Management
- Work with faculty, staff, and students to understand their needs regarding technology in classrooms and relay those needs to the KIT-CATS team
Minimum Qualifications (Mandatory):
- High school diploma/G.E.D.
- 4 years of related experience required.
- Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis.
- Bachelor’s Degree in an audiovisual/multimedia or related field preferred.
Special Knowledge, Skills, and Abilities:
- Advanced knowledge of audiovisual and instructional equipment, digital media formats, and streaming media.
- Must be well organized, detail oriented, and reliable
- Requires ability to work independently and also work as part of a team.
- Motivational self-starter
- Excellent customer service skills required
- Must have a positive work ethic
Technical Qualifications or Specialized Certifications:
- Knowledge of Microsoft Office, Final Cut Pro, Panopto Lecture capture, Zoom Video Conferencing, Crestron, PC, MAC.
- Knowledge of low and high voltage electrical systems (NEC).
- CTS (Certified Technology Specialist) certification is a plus.
Any Specific Physical Requirements for the Job:
- Must be able to lift up to 50 lbs. and able to work at height up to 20 ft.
Role/Level/Range: ATO 37.5/02/OF
Starting Salary Range: $19.62 to $27.00 per hour
Employee group: Full Time
Schedule: M-F, 12 p.m. to 8 p.m.
Exempt Status: Non-Exempt
Location: 01-MD:Homewood Campus
Department name: 10001346-Dean Office of
Personnel area: School of Arts & Sciences
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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