Program Manager for Student Development

Michigan, United States
09 May 2019
End of advertisement period
20 May 2019
Contract Type
Full Time

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Department Summary

University Unions Overview (

University Unions is a self-funded auxiliary enterprise which serves the campus through its three historic unions (Michigan Union, Michigan League, Pierpont Commons), academic meeting and dining facility (Palmer Commons), Center for Campus Involvement (over 1,500 student organizations and hundreds of programs), and works in close partnership with Conferences & Event Services and Michigan Dining to provide student-focused and customer-oriented service to the campus community. Total budget volume for University Unions approximates $20 million. University Unions directly employs 75 regular staff and 250 student staff. University Unions is in the middle of at 2-year, $86 million renovation to the iconic Michigan Union, set to open in winter 2020.

Center for Campus Involvement Overview  (

The Center for Campus Involvement (CCI) in University Unions within Student Life at the University of Michigan is a dynamic, student-focused department that serves all undergraduate and graduate students through student programs, student services, and student development. Through meaningful involvement, CCI creates transformative experiences, a vibrant community, and lifelong memories for University of Michigan students. CCI recognizes and supports over 1,500 student organizations through education, advising, advocacy and services. CCI also implements hundreds of social, educational, cultural, and recreational programs each year, focused on building community within and beyond University Unions’ facilities. Upon the winter 2020 completion of the Union renovation, CCI will manage a brand new space called the Idea Hub, a co-working space for all student organizations. CCI directly employs 13 regular staff and 80 student staff.

Job Summary

The Manager for Student Development provides leadership for the Student Development team within the Center for Campus Involvement, ensuring well-considered services and processes to meet the needs of 1500+ student organizations.  Manage the daily operation of the Idea Hub. Directly supervise 2-3 full time staff; indirectly supervise 4-5 graduate interns and 15-20 student employees. Develop budgets and achieve financial expectations for areas of responsibility. 


Leadership of Functional Area (50%)

  • Provide leadership to the Student Development team within the Center for Campus Involvement
  • Ensure daily operation of the Idea Hub, a student organization co-working space in the Michigan Union (e.g. staffing model, customer service, space reservations, student organization resources) 
  • Cultivate partnerships with key stakeholders for the Idea Hub including Conferences and Events, Michigan Union operations and Campus Information Center
  • Hire, train, and supervise full-time staff, graduate interns, and/or undergraduate student employees who work collaboratively to build community and create student life on campus
  • Work collaboratively with CCI staff to provide a well-considered plan for building an inclusive community through organizations and programs across campus
  • Analyze, evaluate, and determine various decisions in consultation with CCI Associate Director
  • Assess student and staff needs in order to ensure program and department goals and learning outcomes
  • Serve on University Unions Management Team

Student Organization and Ideahub Management (30%)

  • Develop engagement and organizational strategy for student organizations to utilize the Idea Hub
  • Advise and supervise the Idea Hub staff, undergraduate and graduate student employees who provide daily support to student organizations
  • Facilitate an Idea Hub advisory committee that is an integral part of the Michigan Union Advisory Board
  • Ensure robust student engagement support and learning resources for over 1500 student organizations and their advisors
  • Manage the Maize Pages student organization management system, collaborating with the CCI Associate Director as system needs arise and working with other department staff that support daily student organization needs
  • Provide leadership to the Student Organization Advancement & Recognition (SOAR) processes for student organizations
  • Oversite of all logistics related to annual student organization fests
  • Maintain partnership with Student Life Development to share annual student organization members database information
  • Ensure student organization leaders and advisors are educated about University policies and abide by national, state and local laws
  • Remain student-focused, collaborative, future thinking and creative in student organization initiatives

Department Budget Management (10%)

  • Uphold license agreement with the student organization management system
  • Responsible for departmental purchasing and procurement policies and procedures
  • Develop budgets including event and operating budgets, maintaining fiscal responsibility, preparing departmental records, billing for user groups as required, and preparing statistical summaries
  • Maintain accurate internal records and budget line projections
  • Approve and manage employee payroll processes

University Unions and Student Life Service (10%)

  • Work collaboratively with students, staff team, and other department staff to provide a carefully considered plan for creating and improving student life on campus
  • Build and maintain relationships with other University and Student Life departments, including serving and providing leadership on University Unions, Student Life, and campus committees
  • Take responsibility for fostering a positive workplace and make ethical decisions that promote student, organizational, and institutional success

Required Qualifications*

  • Completed Master’s degree by start date
  • Experience managing complex systems or projects
  • A general understanding of Student Life philosophy and commitment to student development
  • Two or more years of supervisory experience

Desired Qualifications*

  • Master's degree in Higher Education Administration or relevant field
  • 5 years or more of professional experience (including graduate program work experience)
  • Experience supervising professional staff
  • In-depth knowledge of student organization development and support
  • Experience working with Engage platform or comparable student organization software

Additional Information

This role may have reporting obligations under Title IX and Clery.

Position Criteria

  • Strong commitment to a student-centered philosophy
  • Awareness of current needs, trends, legal implications, and issues in the area of higher education and student life
  • Ability to relate well with and understand the needs of today’s college students, including strong management, conflict resolution, and organizational skills
  • Self-motivated, detail-oriented and able to meet deadlines in a fast paced environment
  • Excellent interpersonal and written communication skills
  • Ability to work in a team-oriented environment but also work independently and make good decisions that reflect University policies, procedures and philosophies
  • An understanding of and commitment to the college union philosophy
  • Strong multicultural competencies

Financial/Budgetary Responsibility

Responsible for managing campus activities and programs revenue and expenditures within the general fund budget, totaling approximately $70000.

Working conditions

This job will require regular evening and weekend work during the academic year.

Direct reports

2 full time program advisors, graduate interns and/or undergraduate student employees


U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.