Patient Experience & Engagement (PXE) Data Analyst
Serves as coordinator and collaborator for all aspects of patient experience data. This individual plays a major role in developing the collection methodologies, reporting, improvement and goal setting of patient experience data and the voice of the patient. Key aspects of this role include the following: oversight of patient experience data collection, reporting patient experience outcomes, teaching and training on how to access data and working collaboratively with UAB Medicine leaders on how to improve the patient experience across UAB Medicine. This individual serves as the primary contact for patient experience data vendors.
Bachelor’s degree in related field and five (5) years of health care experience required. Master’s degree in related field preferred. Experience working with patient experience data, including CAHPS, required. Proficiency in Microsoft Office (Word, PowerPoint, and Excel) required. Must possess effective communication skills. Familiarity with Evidence Based Leadership or other culture change strategies preferred. Familiarity with statistics, quality improvement, and data analytics preferred.