DHTS Project Manager

North Carolina, United States
22 Apr 2019
End of advertisement period
22 Jun 2019
Contract Type
Full Time

Position Summary

This position reports to the Project Portfolio Manager or PMO Project Delivery Team Lead while managing multiple healthcare IT projects of various sizes.


The PM level 2 is an experienced position that will demonstrate advanced project management skills based on Project Management Institute’s (PMI) framework as adapted to support Duke Health. The ultimate goal of this position is to deliver exceptional project management with minimal oversight in a matrixed environment.

Successfully manages several complex projects along with various small to moderate projects with minimal oversight. May manage related projects in a program construct with moderate guidance and support from the Service Owner, PMO Team Lead or Project Portfolio Manager.  Follows PMO methodology and ensures adherence to project management standards. Responsible for managing projects using Duke Health tools and techniques. Supports adherence to common processes, such as the Project Management Methodology (PMM) and IT Service Management. Ensures the appropriate level of documentation, communication and PM rigor are applied to each project.  Looks for opportunities to refine project tools methodologies.


Develops and documents the project plan. Keeps team apprised via project plans.  Meetings and discussion minutes contain identified project tasks, tasks to be completed, and work not completed. Assesses and tracks interdependencies within the project, and impacts with other projects. Collaborates with Service Owner to measure assigned project progress and determine corrective actions if needed to ensure successful project implementation.


Demonstrates the ability to analyze ambiguous scope and requirements, and engage others to break the work down into manageable work streams for the project or program. Works with Project Team to develop and document a project plan using standard methodology, and schedules project work to achieve project scope.  Manages and documents scope changes, including ensuring attainment of appropriate approvals.


Works with the Service Owner and senior level PMs as necessary to manage project progress and determine corrective actions to proactively address issues and minimize risks when needed to ensure successful project implementation. Documents critical issues and recommendations for resolution of issues.  Ensures that teams are taking corrective action as necessary to deliver complete scope, desired quality, and timeliness of projects. Identifies and escalates critical issues in a timely manner.


Works with resource managers to identify resource needs and competencies, set and communicate team/individual responsibilities, and identify any resource or competency gaps. Engages the project team, resource manager, and the Project Resource Analyst to estimate, document, and maintain project resource allocations. 


Documents and communicates appropriate project status within the published timelines. Identifies & reports key items within the status updates.


Responsible for facilitating meetings with the project team and key stakeholders as needed and delivering an agenda, meeting minutes and other artifacts to ensure all meetings are productive.


Leads matrixed project teams comprised of technical, clinical, and operational resources to successful project delivery.


Works with the Service Owner to proactively manage relationships with third party vendors to ensure that the vendor planning and deliverables align with the project plan and that the vendor is engaged in issue resolution and risk management. 


Provides a platform for communication and relationship management. Engages stakeholders for buy-in to relieve bottlenecks and manages complexity. Responsible for successfully passing ad hoc peer reviews throughout the project lifecycle. Acts as a liaison for their assigned DHTS Service Area.  May participate in testing new PMIS releases.


Level 2 - Bachelor's degree in a related field, or four years related technical experience required.


Level 2 - PMP certification, Agile/Scrum, and/or ITIL certification preferred.


Level 2 – Minimum of three years of documented project management experience. Minimum of three years working in healthcare, preferably healthcare IT. SKILLS: Knowledge, Skills, and Abilities


In addition to the KSAs Level 2 will demonstrate the following:

  • Ability to collaborate with individual contributors or managers to define business process issues and implement creative solutions.
  • Proficient in facilitating, delegating, and motivating cross-functional groups.
  • Proficient inability to influence.
  • Proficient at problem-solving.
  • Strong communication, interpersonal, analytical, problem-solving, organizational, and leadership skills.
  • Able to work independently with minimal oversight.
  • Excellent teamwork and customer service skills.
  • Thorough understanding of PMI framework and key process areas.
  • Ability to lead discovery sessions across technical, operational, and clinical service are

Location Durham


Job Family Level CD

Full Time / Part Time FULL TIME

Regular / Temporary Regular

Shift First/Day

Minimum Qualifications

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Bachelor's degree in a related field, or four years related technical experience required. LICENSURE/CERTIFICATION: Level 1 - N/A Level 2 - PMP certification, ITIL certification preferred. 


Level 2 - Two years of related project management experience is required. 

Degrees, Licensures, Certifications