Job Summary

The Division of Pediatric Neurology is seeking an administrative supervisor to support their faculty and staff. The ideal candidate will the ability to communicate effectively, promote positive interactions and delegate work effectively.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

• Supervise clerical staff
• Manage and assign daily tasks/workload to admin/clerical staff
• Partner with Administrative Manager and Nurse Manger with respect to problems/issues with technical and/or nursing staff
• Train new staff on office procedures/tasks
• Interview, evaluate, discipline and provide recommendation for staff salary/merit.
• Approve time off and daily staffing schedule.
• Respond to and evaluate patient inquiries, resolve disputes including clinic procedures policies and billing issues
• Act as primary resource and point of contact for complicated issues or concerns for staff or providers
• Manage division outlook calendars including Master calendar and staff calendar
• Manage provider templates to account for calendar changes
• Coordinate Pediatric Headache ECHO project
• Prepare monthly productivity reports for division
• Procure office equipment/supplies
• Manage space/facilities for division
• Coordinate daily clinical office huddle
• Other duties as assigned.

Required Qualifications*

• 5+ years of prior supervisory experience (5 or more staff) and demonstrated ability to lead a team
• Demonstrated ability to effectively train new team members
• Demonstrated ability to lead a project to success
• Experience facilitating and coordinating a patient’s continuum of care, as well as, identifying and recommending appropriate resources available
• Exceptional interpersonal skills and ability to work well within a team setting
• Effective and professional communication
• High School Diploma or GED
• 5 plus years of experience in clinical/office management
• Knowledge of medical terminology
• Demonstrates active listening, written, verbal and information technology skills

Desired Qualifications*

• Bachelor’s degree in a health related field, business administration or other related field
• Experience working within a large, complex healthcare system
• Extensive knowledge of MiChart
• Knowledge of University policies and procedures
• Experience working on Aspect phone system

Work Schedule

Monday - Friday 8 a.m. - 5 p.m.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.