Student Service Officer

Wollongong, Australia
18 Apr 2019
End of advertisement period
30 Apr 2019
Contract Type
Full Time


  • Permanent/continuing appointment

The Student Services Division is seeking a permanent Student Service Officer to provide front-line customer service support, including a range of student administrative functions.

The successful applicant will be heavily involved in the student life-cycle of events such as new enrolments, orientation, examinations, graduation, outbound calling activities, email correspondence, counter enquiries and form processing activities. In this position, the Student Service Officer will seek to provide the highest standard of customer service, continuously exceeding student expectations while maintaining adherence to UOW policy and procedures.

Applicants will have demonstrated experience in a fast paced contact centre environment, and have experience in exceptional customer service standards and practices. The applicant will have an aptitude to quickly obtain a working knowledge of web-based systems, and the ability to cope with high volume and fluctuating workload demands.

You will be prompted to respond to the selection criteria as part of the online application.

For further information about the role please contact Aswathy Kumar

The University of Wollongong is committed to equity, diversity and inclusion. As an equal opportunity employer, and a recognised leader in gender equality, we encourage and welcome applications from a diverse range of backgrounds and people including: culturally and linguistically diverse, women, disability, LGBTIQ+, and Aboriginal and/or Torres Strait Islanders

Primary Location: Australia-New South Wales-Wollongong
Employee Status: Permanent/Continuing
Schedule: Full-time
Closing Date: 30/04/2019, 9:59:00 PM
Salary Details: Level 3/4: $52,536 - $67,247 + 17% superannuation
Reference Number: 190530
HR Contact: Aswathy Kumar
Contact Email: