Computing Support Analyst

Location
California, United States
Posted
02 May 2019
End of advertisement period
02 Jul 2019
Ref
82781
Contract Type
Permanent
Hours
Full Time

Job Code: 4731

Job Grade: G

Job Family: Information Technology Services

Stanford Bio-X supports, organizes, and facilitates interdisciplinary research connected to biology and medicine.  Ideas and methods embodied in engineering, computer science, physics, chemistry, and other fields are being brought to bear upon important challenges in bioscience. In turn, bioscience creates new opportunities in other fields. Significant discoveries and creative inventions are accelerated through formation of new collaborative teams.  Students and faculty are broadening and enriching their training in science and technology to more fully integrate fields, departments, and schools at Stanford.  Educational events for Bio-X participants and for the public are planned to motivate thoughtful discussions of social and ethical issues connected with scientific advances.

We aim to make Stanford the most exciting place in the world for combining a broad range of scientific and engineering disciplines in biosciences research and for training the next generation of leaders.

Under the direction of the Executive director and working closely with other IT team members, the Bio-X and Clark Center Computing Support Analyst will be one of the central IT services liaisons between the Clark Center and building occupants. The Computing Support Analyst will provide day-to-day desktop and laptop, and other technical support to Clark residents including a variety of machine types, network operating systems and protocols.

Note: Not all unique aspects of the job are covered by this job description

JOB PURPOSE:
Under direct supervision, provide technical support to end-users for computer hardware, software, and network related problems.

CORE DUTIES*:
Provide first line of response to requests for various hardware, software, peripheral, and networking technical assistance. Provide remote problem resolution when possible.
Resolve basic end-user problems, escalate as appropriate.
Install, upgrade, configure, and troubleshoot computing and communication devices and peripherals.
Perform, schedule, and monitor system alerts, work queues, backups, and recovery activities.
Update daily status reports and shift handover reports if applicable.
Apply security best practices.
Gather and record asset inventory and software license information.
Ensure users are assigned appropriate resources.
* - Other duties may also be assigned

MINIMUM REQUIREMENTS:
 
Education & Experience:

Experience with various operating systems and computing devices. Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting. 

Knowledge, Skills and Abilities:

  • Strong communication and interpersonal skills.
  • Ability to provide excellent client service.
  • Ability to apply diagnostic techniques for problem troubleshooting.
  • Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.

Certifications and Licenses:

None

PHYSICAL REQUIREMENTS*:

  • Constantly perform desk-based computer tasks.
  • Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
  • Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
  • Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

WORKING CONDITIONS:

May require extended hours and weekends, on-call rotation.

WORK STANDARDS:

  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University‚Äôs Administrative Guide, http://adminguide.stanford.edu.
  • Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
  • Background check will be required for all final candidates. 

Additional Information

Schedule: Full-time
Employee Status: Regular
Requisition ID: 82781