Student and Academic Support Lead
School/Department Education Services
Based at Shrivenham, Oxfordshire - Cranfield Defence and Security Hours of work 37 hours per week, normally worked Monday to Friday. Flexible working will be considered
Contract type Fixed term contract
Fixed Term Period Fixed term until 31 August 2020
Salary £24,254 to £27,782 per annum (with additional performance related pay up to £34,725 per annum)
Apply by 30/04/2019
You will be the key point of contact for students, and staff on specific courses for advice, guidance and help. Responsibilities include the delivery of academic administration, student support and ensuring high levels of customer service and student satisfaction.
You will play an important role managing the needs of a group of people, and balancing conflicting priorities of importance between them. The role will also include preparing evidence and documentation for decisions to be made on student academic progress, while being confident in advising on the most likely outcome. Experience of effectively and sensitively dealing with difficult situations is essential as is being able to prioritise and delegate.
You will be IT literate, including word, email, internet use, and database applications. Have experience of academic administration within a Higher Education Institution. You will be committed to developing and leading a customer service environment and have a high degree of accuracy and attention to detail. You will also be required to travel at times between Shrivenham and the Cranfield Campus.
Interviews will be held 9 May 2019.
At Cranfield, we value Diversity and Inclusion, and aim to create and maintain a culture in which everyone can work and study together harmoniously with dignity and respect and realise their full potential. We actively consider flexible working options such as part-time, compressed or flexible hours and/or an element of homeworking, and commit to exploring the possibilities for each role.