Senior Supporter Services Manager
Senior Supporter Services Manager
Department : Fundraising & Supporter Dev Office
Are you interested in being part of a team that is pushing boundaries in order to tackle some of the biggest issues that affect our society? King's College London and King's Health Partners are doing all of this and more!
Our Fundraising & Supporter Development team fundraises for both the university and our partner NHS hospitals - a unique partnership and the first of its kind in UK and European philanthropy. Our activities span fundraising from major gift to individuals, corporate and community & challenge events as well as engaging the university's alumni community.
We are currently mapping out ambitions for a new fundraising campaign following the successful close of World questions| King's answers, which raised over £610m to help tackle some of the world's biggest questions. This global, award-winning campaign enabled King's to achieve ground-breaking milestones in neuroscience and mental health, cancer, child health, society and international relations. It is our ambition that our next campaign will be even more successful than the last, in order to make a real and positive difference to the world we live in.
We have a well-established track record of success. We have won awards across the higher education and charity sectors from CASE (the first UK university to win the Platinum award for Fundraising in 2016), the Direct Marketing Association and the Running Awards for our Guy's Urban Challenge.
This is your opportunity to join our ambitious team and help make a difference.
This role plays a key part of the Supporter Operations Directorate through leading the high performing Supporter Services Team to deliver excellent customer care, gift processing and support the team on Fundraising and Data Protection compliance issues.
The successful candidate will manage a large team of financial processing and customer service professionals and will play a key role as one of the department's compliance experts. This person will lead the development of innovative and integrated systems and processes, ensuring they maximise efficiency, relationship building and fundraising opportunities, whilst ensuring we operate in a compliant environment. To join us you will need to be highly motivated with proven leadership, operational service delivery, knowledge of data protection regulations and database experience, ideally within fundraising or marketing.
The selection process will include competency based questions, an assessment and a panel interview.
Interviews are scheduled to be held the week commencing: 27th May
Fundraising & Supporter Development recruit against a set of core values. These are values that are important to us, help us to be a high performing team and are a key part of our departmental culture. We have a two stage selection process consisting of a skills interview followed by a second round core values interview which focuses on a candidate's approach to work and their values.
Our Core Values are:
Brave | Rigorous | Integrity | Commitment |Supportive
This position will be a 12 month maternity cover at full time hours.
Grade and Salary : Grade 7 £45,259 to £53,355 inclusive of £3,223 London Weighting Allowance
Job ID : 012992
Close Date : 15-May-2019
Contact Person : Jennifer Wills
Contact Details : Jennifer.email@example.com