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Senior Supporter Services Manager

Employer
KINGS COLLEGE LONDON
Location
London (GB)
Salary
£45,259 to £53,355
Closing date
15 May 2019

Job Details

Senior Supporter Services Manager

Department : Fundraising & Supporter Dev Office

Are you interested in being part of a team that is pushing boundaries in order to tackle some of the biggest issues that affect our society? King's College London and King's Health Partners are doing all of this and more!

Our Fundraising & Supporter Development team fundraises for both the university and our partner NHS hospitals - a unique partnership and the first of its kind in UK and European philanthropy. Our activities span fundraising from major gift to individuals, corporate and community & challenge events as well as engaging the university's alumni community.

We are currently mapping out ambitions for a new fundraising campaign following the successful close of World questions| King's answers, which raised over £610m to help tackle some of the world's biggest questions. This global, award-winning campaign enabled King's to achieve ground-breaking milestones in neuroscience and mental health, cancer, child health, society and international relations. It is our ambition that our next campaign will be even more successful than the last, in order to make a real and positive difference to the world we live in.

We have a well-established track record of success. We have won awards across the higher education and charity sectors from CASE (the first UK university to win the Platinum award for Fundraising in 2016), the Direct Marketing Association and the Running Awards for our Guy's Urban Challenge.

This is your opportunity to join our ambitious team and help make a difference.

This role plays a key part of the Supporter Operations Directorate through leading the high performing Supporter Services Team to deliver excellent customer care, gift processing and support the team on Fundraising and Data Protection compliance issues. 
The successful candidate will manage a large team of financial processing and customer service professionals and will play a key role as one of the department's compliance experts. This person will lead the development of innovative and integrated systems and processes, ensuring they maximise efficiency, relationship building and fundraising opportunities, whilst ensuring we operate in a compliant environment. To join us you will need to be highly motivated with proven leadership, operational service delivery, knowledge of data protection regulations and database experience, ideally within fundraising or marketing.

The selection process will include competency based questions, an assessment and a panel interview. 
Interviews are scheduled to be held the week commencing: 27th May

Fundraising & Supporter Development recruit against a set of core values. These are values that are important to us, help us to be a high performing team and are a key part of our departmental culture. We have a two stage selection process consisting of a skills interview followed by a second round core values interview which focuses on a candidate's approach to work and their values.

Our Core Values are: 
Brave | Rigorous | Integrity | Commitment |Supportive

This position will be a 12 month maternity cover at full time hours.

Grade and Salary : Grade 7 £45,259 to £53,355 inclusive of £3,223 London Weighting Allowance
Job ID : 012992
Close Date : 15-May-2019
Contact Person : Jennifer Wills
Contact Details : Jennifer.wills@kcl.ac.uk

Company

King's College London is one of the top 20 universities in the world and among the oldest in England. King's has more than 27,600 students (of whom nearly 10,500 are graduate students) from some 150 countries worldwide, and some 6,800 staff.

King's has an outstanding reputation for world-class teaching and cutting-edge research. In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings. Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*). The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million.

King's has a particularly distinguished reputation in the humanities, law, the sciences (including a wide range of health areas such as psychiatry, medicine, nursing and dentistry) and social sciences including international affairs. It has played a major role in many of the advances that have shaped modern life, such as the discovery of the structure of DNA and research that led to the development of radio, television, mobile phones and radar.

King's College London and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts are part of King's Health Partners. King's Health Partners Academic Health Sciences Centre (AHSC) is a pioneering global collaboration between one of the world's leading research-led universities and three of London's most successful NHS Foundation Trusts, including leading teaching hospitals and comprehensive mental health services. For more information, visit: www.kingshealthpartners.org.

King’s £600 million campaign, World questions|KING’s answers, has delivered huge global impact in areas where King’s has particular expertise. Philanthropic support has funded new research to save young lives at Evelina London Children’s Hospital; established the King’s Dickson Poon School of Law as a worldwide leader in transnational law; built a new Cancer Centre at Guy’s Hospital; allowed unique collaboration between leading neuroscientists to fast-track new treatments for Alzheimer’s, Parkinson’s, motor neurone disease, depression and schizophrenia at the new Maurice Wohl Clinical Neuroscience Institute; created the Cicely Saunders Institute: the first academic institution in the world dedicated to palliative care, and supported the King’s Sierra Leone Partnership in the Ebola crisis. Donations provide over 300 of the most promising students with scholarships and bursaries each year. More information about the campaign is available at www.kcl.ac.uk/kingsanswers.

Company info
Mini-site
KINGS COLLEGE LONDON
Telephone
+(44)02078365454
Location
STRAND
LONDON
WC2R 2LS
United Kingdom

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