Interim Head of Customer Services

Egham, United Kingdom
£42,926 to £50,811 per annum - including London Allowance
15 Apr 2019
End of advertisement period
06 May 2019
Contract Type
Fixed Term
Full Time

Library Services

Location:      Egham
Salary:      £42,926 to £50,811 per annum - including London Allowance
Closing Date:      Monday 06 May 2019
Interview Date:      To be confirmed

Full Time (Fixed term, 9 months)

Applications are invited for the post of Interim Head of Customer Services. This is an exciting, essential and central role within Library Services at Royal Holloway.

The Interim Head of Customer Services will lead, manage and develop the customer services team within Library Services, ensuring high quality service at all times in a Library that is open 24/7, 350 days per year. The role includes collaborative working across a range of services within the Academic Services Directorate, including those located alongside the Library in the new Emily Wilding Davison Building located at the heart of the campus.

The interim nature of the role is to ensure strong leadership following the retirement of the Head of Customer Services and the appointment of the Director of Library, Learning Support & Culture, and will provide the opportunity to develop fresh, innovative ways to provide a customer service that matches the superb building.

The successful candidate will be an enthusiastic and innovative information professional, equipped with strong leadership skills, looking to ensure a high quality customer experience at all times. The role will include working collaboratively and closely with other departments and services across Royal Holloway as well as contributing to the Library’s overall strategy as a member of its Management Team.

In return we offer a highly competitive rewards and benefits package including:

  • Generous annual leave entitlement
  • Training and Development opportunities
  • Pension Scheme with generous employer contribution
  • Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
  • Free parking

The post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London. Royal Holloway is a lively research-led environment. The Library has 1,250 high quality study seats, over 450 PCs and loanable laptops, with all collections housed within the Davison Building. The building embraces the beautiful campus, and has become the centre of campus life.

Opportunities for a secondment to the role will be considered.

For an informal discussion about the post, please contact John Tuck, Interim Director of Library Services: 01784 443330.

To view further details of this post and to apply please visit For queries on the application process the Human Resources Department can be contacted by email at:

Please quote the reference: 0419-149

Closing Date: 6 May 2019

Interview Date: To be confirmed

Please note that it will not be possible for the College to issue a Certificate of Sponsorship for successful candidates as this role does not fall into one of the standard occupational codes deemed eligible for sponsorship by UK Visas and Immigration and the pro-rata salary will not meet the minimum threshold set by UK Visas and Immigration. Successful candidates will therefore need to be eligible to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with the College, in accordance with the Immigration, Asylum and Nationality Act 2006.

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