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Supporter Services Assistant

Employer
KINGS COLLEGE LONDON
Location
London (GB)
Salary
£24,059 - £27,252 inclusive of London Allowance
Closing date
29 Apr 2019

Job Details

Supporter Services Assistant

Department :    
Supporter Operations

Do you want to be part of an award-winning department that pushes boundaries to tackle some of the biggest issues that affect our society? 

Do you enjoy working as part of a dynamic and fast paced team? 
Are you highly motivated with a passion for customer care? 
If yes, this could be the job for you!  

This is an exciting opportunity to work for an award winning Fundraiser & Supporter Development department, which spans the higher education and charity sectors. 

What we are looking for 
We are looking for a Supporter Services Assistant to join our ambitious team. 

Specifically, you are a highly motivated, hardworking and organised person, able to set and work to deadlines and Service Level Agreements.

You will assist with the banking and thanking of all levels of donations received for King's College London (KCL) and King's Health Partners (KHP). This role will provide the highest standards of donor care through the precise and timely processing of gifts, maintaining excellent attention to detail and keeping our supporters at the heart of our work.

You will provide Supporter Care services to King's College London (KCL), Guy's and St Thomas' Charity (GSTC) and the Maudsley Charity efficiently and effectively. You will ensure all interactions with alumni, donors and supporters are completed to a high standard, and recorded accurately on our fundraising database.

You will also be assisting with some compliance related activities to help ensure the entire department are acting in line with data protection and fundraising regulations.

The successful candidate will have an eye for detail and problem solving, proficient in communicating across multiple platforms, with an aptitude for outstanding customer service.

This role would suit candidates with an interest in the motivations of charitable giving and charity fundraising, someone with lots of enthusiasm and self-motivation, a strong team player and communicator.

About us 
Our Fundraising & Supporter Development team fundraises for both the university and our partner NHS hospitals - a unique partnership and the first of its kind in UK and European philanthropy. Our activities span fundraising from major gift to individuals, corporate and community & challenge events as well as engaging the university's alumni community.

We are currently mapping out new ambitions for a new fundraising campaign. This follows the successful close of World questions| King's answers, which raised over £610m to help tackle some of the world's biggest questions. This global, award-winning campaign enabled King's to achieve ground-breaking milestones in neuroscience and mental health, cancer, child health, society and international relations. It is our ambition that our next campaign will be even more successful than the last, in order to make a real and positive difference to the world we live in.

If you would like to be part of this journey and help make a difference this is your opportunity!

Our Recruitment Approach 
We recruit against a set of core values. These are values that are important to us, help us to be a high performing team and are a key part of our departmental culture. 
Our Core Values are: 
Brave | Rigorous | Integrity | Commitment |Supportive

Grade and Salary :    £24,059 - £27,252 inclusive of London Allowance    
Job ID :    012788
Post Date :    11-Apr-2019    
Close Date :    29-Apr-2019
Contact Person :    Chris Demetriou    
Contact Details :    0207 848 4233 or christopher.demetriou@kcl.ac.uk 

Company

King's College London is one of the top 20 universities in the world and among the oldest in England. King's has more than 27,600 students (of whom nearly 10,500 are graduate students) from some 150 countries worldwide, and some 6,800 staff.

King's has an outstanding reputation for world-class teaching and cutting-edge research. In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings. Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*). The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million.

King's has a particularly distinguished reputation in the humanities, law, the sciences (including a wide range of health areas such as psychiatry, medicine, nursing and dentistry) and social sciences including international affairs. It has played a major role in many of the advances that have shaped modern life, such as the discovery of the structure of DNA and research that led to the development of radio, television, mobile phones and radar.

King's College London and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts are part of King's Health Partners. King's Health Partners Academic Health Sciences Centre (AHSC) is a pioneering global collaboration between one of the world's leading research-led universities and three of London's most successful NHS Foundation Trusts, including leading teaching hospitals and comprehensive mental health services. For more information, visit: www.kingshealthpartners.org.

King’s £600 million campaign, World questions|KING’s answers, has delivered huge global impact in areas where King’s has particular expertise. Philanthropic support has funded new research to save young lives at Evelina London Children’s Hospital; established the King’s Dickson Poon School of Law as a worldwide leader in transnational law; built a new Cancer Centre at Guy’s Hospital; allowed unique collaboration between leading neuroscientists to fast-track new treatments for Alzheimer’s, Parkinson’s, motor neurone disease, depression and schizophrenia at the new Maurice Wohl Clinical Neuroscience Institute; created the Cicely Saunders Institute: the first academic institution in the world dedicated to palliative care, and supported the King’s Sierra Leone Partnership in the Ebola crisis. Donations provide over 300 of the most promising students with scholarships and bursaries each year. More information about the campaign is available at www.kcl.ac.uk/kingsanswers.

Company info
Mini-site
KINGS COLLEGE LONDON
Telephone
+(44)02078365454
Location
STRAND
LONDON
WC2R 2LS
United Kingdom

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