Supporter Services Assistant
Supporter Services Assistant
Department : Supporter Operations
Do you want to be part of an award-winning department that pushes boundaries to tackle some of the biggest issues that affect our society?
Do you enjoy working as part of a dynamic and fast paced team?
Are you highly motivated with a passion for customer care?
If yes, this could be the job for you!
This is an exciting opportunity to work for an award winning Fundraiser & Supporter Development department, which spans the higher education and charity sectors.
What we are looking for
We are looking for a Supporter Services Assistant to join our ambitious team.
Specifically, you are a highly motivated, hardworking and organised person, able to set and work to deadlines and Service Level Agreements.
You will assist with the banking and thanking of all levels of donations received for King's College London (KCL) and King's Health Partners (KHP). This role will provide the highest standards of donor care through the precise and timely processing of gifts, maintaining excellent attention to detail and keeping our supporters at the heart of our work.
You will provide Supporter Care services to King's College London (KCL), Guy's and St Thomas' Charity (GSTC) and the Maudsley Charity efficiently and effectively. You will ensure all interactions with alumni, donors and supporters are completed to a high standard, and recorded accurately on our fundraising database.
You will also be assisting with some compliance related activities to help ensure the entire department are acting in line with data protection and fundraising regulations.
The successful candidate will have an eye for detail and problem solving, proficient in communicating across multiple platforms, with an aptitude for outstanding customer service.
This role would suit candidates with an interest in the motivations of charitable giving and charity fundraising, someone with lots of enthusiasm and self-motivation, a strong team player and communicator.
Our Fundraising & Supporter Development team fundraises for both the university and our partner NHS hospitals - a unique partnership and the first of its kind in UK and European philanthropy. Our activities span fundraising from major gift to individuals, corporate and community & challenge events as well as engaging the university's alumni community.
We are currently mapping out new ambitions for a new fundraising campaign. This follows the successful close of World questions| King's answers, which raised over £610m to help tackle some of the world's biggest questions. This global, award-winning campaign enabled King's to achieve ground-breaking milestones in neuroscience and mental health, cancer, child health, society and international relations. It is our ambition that our next campaign will be even more successful than the last, in order to make a real and positive difference to the world we live in.
If you would like to be part of this journey and help make a difference this is your opportunity!
Our Recruitment Approach
We recruit against a set of core values. These are values that are important to us, help us to be a high performing team and are a key part of our departmental culture.
Our Core Values are:
Brave | Rigorous | Integrity | Commitment |Supportive
Grade and Salary : £24,059 - £27,252 inclusive of London Allowance
Job ID : 012788
Post Date : 11-Apr-2019
Close Date : 29-Apr-2019
Contact Person : Chris Demetriou
Contact Details : 0207 848 4233 or firstname.lastname@example.org