Service Asset and Configuration Manager

Durham, United Kingdom
Grade 7 (£33,199-£39,609)
11 Apr 2019
End of advertisement period
24 Apr 2019
Contract Type
Full Time

Computing And Information Services

Technical And It
Grade 7 (£33,199-£39,609)

CIS is a friendly, but demanding department, where much is expected and can be achieved by competent, self-motivated individuals who are demonstrable in their team work ability.

The role has responsibility for the management and delivery of the Information Technology Infrastructure Library (ITIL) processes in support of Service Asset & Configuration Management.

This will involve working with CIS associates and customers across the University in order to ensure that processes are followed, that relevant reporting and documentation associated with the process is produced, and that informed decisions are taken in order to ensure the University is making the most effective use of its service assets. This will include vendor liaison, annual contract review/renewal, budget forecasting and sensitivity analyses.

The role will contribute to the design and ongoing roadmap of the Service Management toolset to ensure that Service Asset & Configuration Management is represented and the associated processes and procedures are correctly utilised.

The role requires an appreciation of ITIL V3 framework and lifecycle, a passion for process compliance, excellent engagement and communication skills, ability to motivate and coach staff along with a drive to ensure that IT service disruption is minimised at all times and that key business critical periods are protected.

Closes midday on : 24-Apr-2019

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