Training Specialist

Maryland, United States
$58,695 to $80,628 per year
24 Apr 2019
End of advertisement period
24 Jun 2019
Contract Type
Full Time

Job Req ID:  15208

Training Specialist

Purpose of Position:

The Training Specialist will provide training for new and current instructors; provide technology assistance, one-on-one training, group training, and day-to-day operational support of fully online course delivery for graduate programs delivered by JHU, KSAS, and AAP.  The position is based in Baltimore, with occasional travel to the Washington, DC and Montgomery County campuses. Occasional evening or weekend hours at multiple campuses may be required.

Knowledge and Skill:

  • Familiarity with multiple OSs and multiple browsers required
  • Must have the ability to create asynchronous trainings
  • Current knowledge of emerging technology, applications, and online development tools
  • Knowledge and experience with tracking software, databases (Filemaker Pro preferred), and ticketing systems
  • Knowledge of and experience in online instructional design, adult learning, andragogy, and DE best practices
  • Demonstrated ability to use Web 2.0, social networking, and media editing tools
  • Demonstrated skill with HTML coding, basic audio, video, and photo editing software
  • Familiarity with screen capture applications
  • Quality Matters and/or APPQM Certification is preferred
  • Must be a data-driven, energetic, and highly organized individual able to prioritize and execute multiple tasks
  • Requires an orientation to detail, a solid technical aptitude, strong service orientation
  • Demonstrated team-focused orientation that is flexible and dynamic
  • Must have the ability to incorporate best practices from the DE discipline into standard operations
  • Knowledge and experience to create instructional materials using appropriate technology and instructional content provided by faculty to support online course development
  • Requires a high level of organizational skills, the ability to learn, adjust, and respond in a dynamic, fast paced, and constantly changing environment
  • Possesses strong oral, written, and interpersonal skill and the ability to deal with multiple constituencies
  • Must be service-oriented, able to build rapport with faculty and staff, and deal with competing demands
  • Demonstrated ability to work collaboratively with both internal and external workgroups

Minimum Qualifications:

  • A Bachelors level degree is required
  • A minimum of two years’ experience working in an educational environment as an administrator, instructor, trainer, or consultant is required 

Preferred Qualifications:

  • Master’s degree in related field preferred.
  • Preferred qualifications include a minimum of one year working with online course development, delivery, and training with online course management tools such as Blackboard, Sakai, or WebCT.
  • Ability to create asynchronous trainings through Captivate or Articulate. 

Internal and External Contacts: 

  • Trainer will work with internal contacts within JHU on collaborative projects (JHU Library Services, JHU IT, ARES, CER, etc.) on a regular basis
  • Trainer will work with external contacts such as Quality Matters, Online Learning Consortium (OLC), Blackboard, VoiceThread, Panopto, etc.)

Essential Duties & Responsibilities

Faculty and Staff Training

  • Analyze, design, develop, implement, and evaluate individual and group training workshops and sessions
  • Organize and manage the Instructional Resource Center (IRC) training workshops and events for faculty teaching fully online courses a well as those using web-supported online classroom and face-to-face courses on three campuses as well as online
  • Conduct and coordinate training in multiple areas: Blackboard (Bb) 9.1, DE best practices, learning technology (social media and online conferencing), and creation of multimedia to support instruction at multiple campuses
  • In collaboration with JHU schools, develop, maintain, and update training materials in various delivery modalities, including authorship of training-related content on the faculty support resources for online distribution

Technical Support for Faculty

  • Support faculty through answering training questions, problems, and requests submitted by email, online ticketing service (JIRA), and phone
  • On a daily basis, answer a diverse range of faculty questions (Tier 1 & 2) originating from Blackboard and other technology tools, efficiently and professionally through email and/or online conferencing
  • Track and report on data gathered

Operational Support

  • Track and evaluate all regular training and IRC services data and generate reports as needed
  • Monitor and report on the training progress of instructors
  • Conduct evaluations of the training cycle and utilize the data to analyze faculty learning and to maximize training effectiveness
  • Utilize functions of a relational database to produce reports, charts, and graphs necessary
  • Create executive summary reports on training data, IRC services, and faculty evaluations.
  • Track trends and summarize challenges, providing solutions as required to maintain and enhance program quality
  • Develop reports appropriate to AAP staff, faculty, and AAP administration and leadership

Online Course Delivery

  • Assist with the preparation of courses (approx. 90-200) each term (3-7 hours each week) Assist with transfer of courses and course readiness
  • Maintain documentation and SOP for IRC course maintenance processes to provide smooth operations on a daily basis
  • Pursue new technologies and identify opportunities for use and implementation on a regular basis
  • Develop instructional materials using appropriate technology and instructional content provided by faculty to support online course development
  • Develop and analyze data to provide regular reports on courses, faculty, and student needs
  • Work as a technological problem solver for technical help requests for escalated tickets from JHU IT
  • Assist Instructional Designers with building courses within Blackboard

Classified Title: Training Specialist 
Role/Level/Range: ATP/04/PD 
Starting Salary Range: $58,695 to $80,628 per year
Employee group: Full Time 
Schedule: M-F 
Exempt Status: Exempt  
Location: 01-MD:Homewood Campus 
Department name: 60007951-AAP Instructional Resource Center 
Personnel area: Johns Hopkins University

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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