IT Support

Job Title:    IT Support
Salary:        £25,000
Contract Type:    1-Year Fixed Term
Department:    IT
Reports to:        Head of Computing
Hours:        Full-time; shift-rota basis with shifts ranging from:
08:30 – 16:30, 10:00 – 18:00, 11:00 – 19:00

The Architectural Association was founded in 1847, opening as a day school in 1901. The AA is committed to public benefit attained by the learning, teaching, discussion and promotion of architecture.  The School is recognised as a worldwide leader in architectural education, with graduates that include many of the world’s leading architects, scholars, critics and educators. The academic and professional programmes of study at undergraduate and postgraduate levels, up to and including doctoral level, are validated by external professional and academic bodies.

The AA is made up of countless projects, personalities and audiences.

The AA is unique in that we are more than just a school but a worldwide association, made up of members and visitors and an unrivalled public programme of lectures, exhibitions, publications and special events, all of which set the backdrop for full-time foundation, undergraduate - and graduate-level study at our campuses in London and Dorset. In addition, each year short courses and global schools in the AA Visiting School bring together students and teachers in more than 50 locations across five continents. Whether at Bedford Square or abroad the AA’s teachers and staff provide students with expertise, encouragement and support across all levels of education. Given the fact that 85 per cent of our students (and a similar percentage of tutors) come to London from abroad every autumn, we really are a school unlike any other.

Role Overview:

You will be part of a three-man team providing IT support over the phone, remotely as well as face to face with staff and students for all hardware, software and network related issues.

Main Duties and Responsibilities:

• To coordinate and report to the Team Leader and Head of Computing in relation to work duties.
• Manage and maintain student lab PC’s, Macs, printers and scanners.
• Knowledge of Active Directory to create / manage users, computers and group accounts.
• Ensure all the users are placed in proper OUs and have permissions as per their requirements to access their various network shares.
• Keep the Active Directory and DHCP up to date.
• Manage email accounts for users / groups and resolve any issues.
• Install, configure, update as well as troubleshoot printers and scanners.
• Carry out scheduled print device maintenance.
• Carry out front desk duties in the Computer Lab – assisting students with IT issues.
• Troubleshoot IP Phones.
• Support laptop hardware/software issues. 

Person Specification

• Ideally, we require a candidate with a degree or equivalent education with a minimum of 1 years’ experience in IT support.

Knowledge, Skills and Experience

• Candidate must have a relevant IT qualification, such as CompTIA, Cisco, etc.
• All candidates must possess good communication and organisational skills and have the ability to prioritise workloads.
• The ability to work efficiently in order to meet tight deadlines is also necessary as well as the ability to work as part of a team as well as on your own initiative.
• Knowledge of Mac hardware and Mac OS.
• Strong knowledge of Windows OS. (Windows 7, 8 &10) 
• An exploring mind with the ability to think outside the box.

How to Apply:

Please apply by email by the closing date of 22nd April 2019 to 
it.vacancies@aaschool.ac.uk  stating the job title in the subject heading. 

Please include in your application:

• Full CV 
• Covering letter/email highlighting why you feel you are the right person for the role 
• Current salary 
• Notice period 
• Contact details for two referees (who will not be contacted without your prior permission)

First telephone interviews will take place w/c 23rd April 2019, followed by face to face interviews in the w/c 6th May 2019. Invitations will be issued by email after the closing date. Please note only successful candidates will be contacted. 

Thank you for your interest in the AA and this role. 

The Architectural Association School of Architecture aims to create conditions that ensure staff and students are treated solely on the basis of their merits, abilities and potential, regardless of their gender, race, religious/political beliefs, ethnic or national origin, disability, family background, age, sexual orientation, or other irrelevant distinction.