Location: Manchester St James's
Closing date: 01/04/2019
Salary: £19,500
Employment type: Permanent
Department: Operations

Job purpose

• To support the effective and efficient setup of products (including qualifications, programmes, courses, CBAs) across Professional Qualifications, Professional Development, Apprenticeships and University.
• To maintain the Product Catalogue with changes during the session as required, including but not limited to date or capacity changes, cancellations, and ad-hoc setting up of shadow courses.

Key Responsibilities and Accountabilities

• To assist in setting up course products on relevant BPP systems, working closely with key stakeholders to ensure agreed deadlines are met.
• To process any changes to capacity, location or date of courses, as well as any cancellations, ensuring such changes are communicated to relevant parts of the business.
• To answer queries both by phone and email from internal BPP staff.
• To maintain accurate records of all correspondence in regards to set up, ensuring there is a clear and consistent timeline and documented evidence of actions and communications.
• To follow compliant procedures at all times
• To assist in any data gathering/manipulation activity as required to support the successful setting up of course products.
• To work with operations teams to build data in systems
• To deal with queries, issues and other ad-hoc duties relating to Product Setup.
• To deal with UAT and development of the grading and assessment functionality within BPP
• To deal with attendance marking set up and administration
• To be able to trouble shoot issues and investigate system behaviors
• To perform any other reasonable duties as instructed by the Product Setup Team Leader

Knowledge, skills and experience required

Essential

• Well organised and self-disciplined with the ability to prioritise under pressure – sometimes to short deadlines.
• Able to build good working relationships across all levels.
• Able to work in a team and independently.
• Attention to detail.
• Strong communication skills, both verbal and written.
• Computer literate.
• Systems/database experience

Desirable

• Customer service experience.
• In depth knowledge of BPP products and services.
• Higher education knowledge and experience

Product set-up assistant