Computing And Information Services

Technical And It
Grade 7 £33,199 - £39,609

Durham University is seeking to build a highly competent and knowledgeable team to support the IT elements within our Estates and Buildings masterplan. We are seeking specialists in Audio Visual and Network areas with experience of building refurbishment and construction projects. As a member of the team you will be a motivated and technically skilled individual forming a core part of the Operations team within Computing and Information Services. As a Technical Specialist with responsibility for Audio Visual or Network installations, you will prepare the University for industry convergence of these two disciplines and the growth of investment in smart buildings and the intelligent campus. This will form part of the vision as Durham University delivers against its ambitious strategy for 2017-2027 and meets the needs of the modern institution.

The successful applicants will join a highly competent broader team delivering outstanding user facing services and internal administrative functions. As a pivotal part of the operations team the role holder will be responsible for the management and development of managed service support contracts with the University’s network partner suppliers. Each Technical Specialist will be charged with ensuring the delivery of services both internal to other teams within the IT function and the broader University, including services consumed by both staff and students undertaking world class teaching, learning and research. The Technical Specialist will be expected to support, development and maintenance our current services and develop new, more agile ways of working.

Day to day activities will include the coordination of the installation, configuration and upgrade of University Network or Audio Visual estate, including a number of complex projects to deliver a rolling programme of continual service improvement, covering staff and students. The Technical Specialist will work with subject matter experts across our Estates and Buildings department, professional support services more broadly and academic departments.

Engaging with colleagues who support our range of activities, you will establish and develop effective partner relationships to ensure successful build, configuration and operation support of services. This role will require a high degree of technical knowledge in relation to audio-visual technologies, wired and wireless network and telephony environments to meet the existing and future business needs of the University. The role holder will ideally have a strong background in customer service delivery and the ability to convert complex user requirements into technical delivery.

For more information about this role, please contact:

Dr Cris Bloomfield
Interim Director of Operations
crispin.bloomfield@durham.ac.uk

How to Apply

We prefer to receive applications online.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.

What you are required to submit

• A CV
• The Person Specification and RYPA grids (available within the Job Description on the below attachment) which you should copy into a separate document for completing and submission.
• A covering letter which details your experience, strengths and potential in the requirements set out above.

Closes midday on : 08-Apr-2019