Student Experience Officer

Brisbane, Australia
22 Mar 2019
End of advertisement period
07 Apr 2019
Contract Type
Part Time

Faculty of Business, Economics & Law

Organisational Environment

The Faculty of Business, Economics and Law (BEL) incorporates three schools – UQ Business School, the School of Economics and the TC Beirne School of Law – and two research centres – the Australian Institute for Business and Economics (AIBE) and the Centre for the Business and Economics of Health (CBEH).

With more than 450 staff and 12,000 enrolled students, including 5600 international students, the BEL Faculty is UQ’s largest.

To learn more about the BEL Faculty, please visit

Information for Prospective Staff

Information about life at UQ including staff benefits, relocation and UQ campuses is available at

The Role

In the position of Student Experience Officer, you will contribute to the development and administration of policy and procedures in relation to student academic matters. Duties will include, but are not limited to, processing documentation and providing advice to students with regards to their admission, progression, graduation and other student administration matters. You will also assess academic records for students and provide advice to the Associate Dean (Academic).

The Person

The successful candidate will possess excellent communication skills, a strong orientation to the provision of high level customer service, and the ability to establish good working relations at all levels and liaise effectively with both students and staff. You will have an undergraduate degree in a relevant area or an equivalent combination of relevant experience and/or education/training. A sound knowledge of the University's policies and procedures, including student database systems, and previous customer service and student administration experience in a University or tertiary education setting would be advantageous.

The University of Queensland values diversity and inclusion and actively encourages applications from those who bring diversity to the University. Please refer to the University's Diversity and Inclusion webpage ( for further information and points of contact if you require additional support.

Accessibility requirements and/or adjustments can be directed to


This is a part-time (0.6 FTE), continuing appointment at HEW Level 5. The remuneration package will be in the range $40,564 - $45,303 p.a., plus employer superannuation contributions of up to 17% (total package will be in the range $47,459 to $53,004 p.a.).

The University of Queensland also offers other competitive options including salary sacrificing, on campus childcare, leave packaging and discounted private health insurance as well as many other benefits.

Position Description

Download File 507280_TBC_Student Experience Officer (Part Time)_PD.pdf


To have a confidential discussion about this role please contact Deanne Strachan on +61 7 3346 9061 or

To submit an application for this role, use the APPLY button below.

All applicants must supply the following documents:

  • Covering Letter - addressing the selection criteria within the position description, and;
  • Curriculum Vitae (CV)/Resume

You must have valid Australian work rights to apply for this role. Sponsorship is not available for this position.

For information on completing the application process click here.