Application closing date 25/03/2019
Faculty / School or Service IT Services
Salary £22,667 - £28,668 per annum
Package As one of Coventry's biggest employers, we offer some pretty impressive benefits including an excellent pension scheme and generous holiday allowances.
Job category/type Professional Services

Job description

Early Shift

Since 2010 the Coventry University Group has undertaken an evolutionary transformation. Our focus on growth and continuous improvement in teaching, learning, research and internationalisation has seen the University rise rapidly in both the Guardian University Guide and in The Times Higher Education rankings.

Building on our success, our ITS 2021 strategy supports the Group's mission and values and highlights the strategic priorities for enhancing our education and student experience, our research, our role as a global University and our enterprise and innovation drive. Our recent transformation for IT Services at Coventry University has been designed to support these initiatives and provides an exciting and positive challenge for those who join the team.  As one of Coventry's biggest employers, we offer unparalleled opportunities within the organisation for career development and a competitive benefits package including pension schemes, generous holiday allowances, flexible working, a childcare vouchers scheme, great training, personal and professional development and discounted membership to the University's bespoke GBP 4m sport and recreation centre.

Role Purpose:

The Service Desk and Client Support Analyst will work as part of the team that provides first line support, both physical and virtual, to all ITS users within the Group. The role will be responsible for being the first point of contact for ITS queries and for managing the resolution and escalation of these queries.

Person Specification:

You will need to be educated to degree level or equivalent in ICT or equivalent experience within an IT environment.  You will need to be able to demonstrate experience of working in Service Desk support environment, along with experience and knowledge in either Microsoft Windows or MAC OSx.  You will also need to demonstrate knowledge in supporting the following: Email (Microsoft Office 365); Wired and Wireless networking configuration; AV equipment; Data Security managing reported phishing, and a range of mobile devices including tablets and smartphones.

There will be a requirement to work flexibly to meet the needs of 24/7 service support.

The shift pattern for this role is Monday - Friday 07:30 - 16:00 hours. Please see our other roles for different shift patterns.  

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