Senior Student Transactions Officer

Location
Perth, Australia
Posted
20 Mar 2019
End of advertisement period
31 Mar 2019
Ref
066/2019
Contract Type
Fixed Term
  • STUDENT ADMINISTRATION
  • JOONDALUP CAMPUS  
  • $70,503 TO $78,522 PA (HEW 5)
  • FIXED TERM, UP TO 12 MONTHS
  • FULL TIME; PART-TIME ARRANGEMENTS WILL BE CONSIDERED

We are seeking highly motivated, exceptionally customer focused administrators with experience working in a complex customer-oriented, high volume transaction processing environment to assist students and other customers in the resolution of complex student enquiries. The successful candidates will be part of a diverse team which offers opportunities for team members to contribute to continuous improvement and develop relationship with colleagues across ECU.

Although initially you will be assigned to a specific team that handles one aspect of student transactions (Admissions, Fees and Scholarships, Assessments and Student Records), you may be moved to other teams as the operational need arises, and/or to enable career development. The current vacancies are in the Admissions team, where you will be involved in reviewing applications from prospective students to assess their eligibility for entry to their proposed course and assisting with student enquiries on the phone and by email.

To be successful in this role, you will need to demonstrate the following skills, experience and capabilities:

  • Experience in a complex customer-oriented, high-volume transaction processing environment responsible for academic, financial or non-financial type transactions.
  • Demonstrated ability to analyse and solve problems under pressure. 
  • Demonstrated attention to detail and accuracy.

Previous experience in the Higher Education industry, whilst not essential, will be well regarded.

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry and Personal Excellence.

Benefits & Remuneration

This fixed term position attracts remuneration of $70,503 - $78,522 pa (pro-rata for part-time appointments) plus 9.5% statutory superannuation contribution.

ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.

ECU has an Award-winning Health and Wellness Program and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.

For information on the benefits of working at ECU, please visit Our Benefits on the Employment Opportunities website.

Contact

Interested applicants are welcome to contact Kylie Williams on 63048984 for more information.

How to Apply

Please upload your resume together with a statement (maximum of 2 pages) addressing the key experience and capabilities listed above.

Closing Date:

Applications close on 31st March 2019 at 11:30 pm.

APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE RELEVANT WORKING RIGHTS.

ECU is diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address under representation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds.