Student and Academic Support Lead
School/Department Education Services
Based at Cranfield Campus, Cranfield, Bedfordshire
Hours of work 37 hours per week, normally worked Monday to Friday
Contract type Fixed term contract
Fixed Term Period up to 12 Months
Salary £24,254 to £27,782 per annum (with performance related pay up to £34,725 per annum)
Apply by 31/03/2019
The University are seeking to appoint a member of staff to cover maternity leave, and join the Education Services team to deliver academic administration and student support. The role is based within the School of Aerospace, Transport and Manufacturing on the Cranfield campus.
You will be responsible for managing specific courses and be the key point of contact for students and staff. Responsibilities include progress monitoring, preparing timetables and course documentation, advising and guiding on University regulations and ensuring high levels of customer support and student satisfaction.
You will play an important role managing the needs of a group of people, and balancing differing priorities. The role will include preparing evidence and documentation for decisions to be made on student academic progress, while being confident in advising on the most likely outcome. Experience of effectively and sensitively dealing with difficult situations is essential as is being able to prioritise and delegate.
You will need to be self-motivated, methodical and highly organised, and have a high degree of accuracy and attention to detail. Previous experience of academic administration within a Higher Education Institution would be an advantage.
Further details are in the Candidate Brief, however if you wish to have an informal discussion about this post please contact; Paula Tresidder, Student and Academic Support Manager – School of Aerospace, Transport and Manufacturing T: (0)1234 754749 or E: firstname.lastname@example.org
At Cranfield, we value Diversity and Inclusion, and aim to create and maintain a culture in which everyone can work and study together harmoniously with dignity and respect and realise their full potential. We actively consider flexible working options such as part-time, compressed or flexible hours and/or an element of homeworking, and commit to exploring the possibilities for each role.