Operations and Services Assistant  

Job Code: 4101
Job Grade: D
FTE: 100%, Non-exempt, Full time

Science and Engineering Quad

The Science and Engineering Quad
Stanford's Science and Engineering Quad (SEQ) unites many disciplines — Earth Sciences, Engineering, Humanities & Sciences, Law, Medicine and the Dean of Research — in close physical proximity to encourage the collaboration and tangential thinking necessary to produce world-changing innovation.

The SEQ is an integrated complex of four buildings designed to advance world changing research and teaching at the intersection of disciplines. This is a front-line, highly visible position, helping to maintain the facilities and ensure that they are ready to receive faculty, staff, students and guests. The facilities include 58 conference/meeting rooms, 14 event spaces, plus various open community spaces.
Department brochure: https://engineering.stanford.edu/about/visit/inside-engineering-quad.

Stanford's Science and Engineering Quad (SEQ) seeks an Operations and Services Assistant to help maintain the world-class look and feel of the buildings. The SEQ Operations and Services Assistant provides excellent customer service and works as part of a collaborative team, with minimal supervision in the field with set daily and ad-hoc tasks. Are you personable, proactive, and exude a high-level of customer service? Then this position may be the right fit for you!

Your responsibilities include:

• Testing and troubleshooting Audio/Visual (AV) equipment in conference rooms to ensure working order; reporting all AV issues to contractor and monitoring visits and invoices.
• Communicating to community when AV is broken in certain conference rooms, and track status of repair and providing workarounds for community when AV is broken.
• Managing portable video conferencing and teleconferencing equipment.
• Providing event support for AV equipment, and be on-call when needed.
• Maintaining inventory of conference room supplies, kitchen supplies, and ordering/restocking as needed.
• Monitoring condition of conference rooms/event spaces, and resetting furniture into default layouts; reporting problems.
• Maintaining inventory of broken or damaged furniture working directly with vendors for repairs;
• Replacing supplies for our networked printers. Working directly with vendor to report issues.
• Mail room sorting including forwarding misdirected mail and updating occupant lists.
• Flexibility in completing any other assigned duties.

To be successful in this position, you will bring:

• A high school diploma and some customer support experience preferred, or combination of educational equivalent and relevant experience. This is an entry level position.
• Basic computer skills and proven experience with office software and email applications.
• Basic knowledge of audio/video technology.
• Demonstrated success in following through and completing routine tasks under minimal supervision.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills enabling you to interact effectively with a wide variety of people in a diverse environment.
• Excellent customer service and social skills.
• An ability to prioritize and multi-task.

In addition, physical requirements include:

• Position involves lifting, carrying, pushing and/or pulling furniture and objects that weigh up to 30 pounds.
• Significant amount of time on feet walking and/or climbing stairs.

*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Why Stanford is for You 
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy.

Our culture and unique perks empower you with: 

Freedom to grow.
We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

A caring culture.

We provide superb retirement plans, generous time-off, and family care resources.

A healthier you.
Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

Discovery and fun.
Stroll through historic sculptures, trails, and museums.

Enviable resources.
Enjoy free commuter programs, ridesharing incentives, discounts and more!

How to Apply 
We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit a cover letter and resume along with your online application. Your one-page cover letter should briefly describe your background in customer service and provide examples of your experience with customer service, responsiveness, and decision-making.