Financial Care Counselor - Duke Health Centre
- Employer
- DUKE UNIVERSITY
- Location
- Durham, North Carolina (US)
- Closing date
- 5 May 2019
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- Job Type
- Professional Services, Finance & Procurement
- Contract Type
- Permanent
- Hours
- Full Time
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Occupational Summary
- Accurately complete patient accounts based on departmental protocol, policies and procedures, and compliance with regulatory agencies, to include but not limited to pre-admission, admission, pre-registration and registration functions.
- Ensure all insurance requirements are met prior to patients' arrival and inform patients of their financial liability prior to arrival for services.
- Arrange payment options with the patients and screens patients for government funding sources.
Work Performed
- Analyze insurance coverage and benefits for service to ensure timely reimbursement.
- Obtain all Prior Authorization Certification and/or authorizations as appropriate.
- Facilitate payment sources for uninsured patients.
- Determine if patient's condition is the result of an accident and perform complete research to determine the appropriate source of liability/payment.
- Admit, register and pre-register patients with accurate patient demographic and financial data.
- Resolve insurance claim rejections/denials and remedy expediently.
- Calculate and collect cash payments appropriately for all patients.
- Reconcile daily cash deposit.
- Evaluate diagnoses to ensure compliance with the Local Medicare Review Policy.
- Perform those duties necessary to ensure all accounts are processed accurately and efficiently.
- Compile departmental statistics for budgetary and reporting purposes.
- Explain bills according to PRMO credit and collection policies.
- Implement appropriate collection actions and assist financially responsible persons in arranging payment.
- Make referral for financial counseling.
- Determine necessity of third party sponsorship and process patients in accordance with policy and procedure.
- Examine insurance policies and other third party sponsorship materials for sources of payment.
- Inform attending physician of patient financial hardship.
- Complete the managed care waiver form for patients considered out of network and receiving services at a reduced benefit level.
- Update the billing system to reflect the insurance status of the patient. Refer patients to the Manufacturer Drug program as needed for medications.
- Greet and provides assistance to visitors and patients.
- Explain policies and procedures, and resolves problems.
- Gathers necessary documentation to support proper handling of inquiries and complaints.
- Assist with departmental coverage as requested.
- Obtain authorizations based on insurance plan contracts and guidelines.
- Document billing system according to policy and procedure.
- Enter and update referrals as required.
- Communicate with insurance carriers regarding clinical information requested and to resolve issues relating to coverage and payment.
Knowledge Skills and Abilities
- Excellent communication skills, oral and written.
- Ability to analyze data, perform multiple tasks and work independently.
- Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors.
- Must be able to understand and comply with policies and procedures.
Level Characteristics
- Position responsible for high production generated accurately in accordance with established business processes or regulation.
- Requires working knowledge of compliance principles.Job
- allows the opportunity to work independently.
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