Senior Technical Officer

Sydney, Australia
12 Feb 2019
End of advertisement period
14 Mar 2019
Contract Type
Full Time
  • One of Australia’s leading research & teaching universities
  • Vibrant campus life with a strong sense of community & inclusion
  • Enjoy a career that makes a difference by collaborating & learning from the best

At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.

The School of Mathematics and Statistics embodies a broad range of research interests in the areas of applied and pure mathematics and statistics. The School currently has more than fifty continuing academic staff and more than thirty research staff as well as visiting academics. Mathematics and Statistics at UNSW has been ranked number one in Australia for each of the past six years and has particular strengths in Dynamics, Optimization, Computation, Algebra, Graph Theory, Number Theory, Analysis, Data Science, Statistical Applications, Statistical Analysis and Methods. The school teaches approximately 10,000 individual students in 10,000 course enrolments over 150 active courses in science, engineering and other areas. For administrative purposes, it is split into departments of Applied Mathematics, Pure Mathematics and Statistics.

About the role

  • $93K-$ - 101K plus 17% superannuation and leave loading
  • Continuing
  • Full-time (35 hours per week)>

The Senior Technical Officer will provide comprehensive and essential information services, including management and development of the School’s teaching and research laboratories, management of the school servers supporting the infrastructure. The teaching and research laboratory resources in the School include dual boot Windows-Linux systems with specialized software, and audio video conferencing equipment. This position also provides support both in person and remotely for customers of services provided by the computing centre. This role also has a strong WHS focus and is required to take a leading role with compliance and WHS requirements.

About the successful applicant

To be successful in this role you will have:


  • A Bachelor Degree in computing, computer science, information technology, or an equivalent level of knowledge gained through any other combination of education, training and/or experience.
  • Previous experience providing direct customer support in an enterprise help desk or service desk environment.
  • A broad knowledge of software technologies with experience in management Linux/UNIX systems or DevOps background, including automation.
  • Demonstrated working knowledge of current versions of Red Hat or Ubuntu servers.
  • Ability to manage and deploy Microsoft Windows 10.
  • Demonstrated experience working with configuration management: Puppet or Ansible.
  • Demonstrated experience in Image deployment and maintaining those images for our labs (Puppet, PowerShell, Ansible, or other software).
  • Demonstrated ability to work with minimal supervision both independently and in a collaborative team environment.
  • Demonstrated ability to successfully exercise independent judgement and make informed decisions in resolving complex issues from both academic, staff and students in a timely manner.
  • Demonstrated ability to communicate technical concepts effectively with non-technical academic and staff.
  • Extensive experience in the policy, planning, operation, and maintenance of teaching and research laboratories.
  • Excellent written and verbal communication skills, technical documentation skills, and personal interaction abilities.
  • Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.


  • Linux/UNIX system administration with knowledge of Windows and Mac interoperability.
  • Knowledge of web and database servers such as Apache, Nginx, MariaDB, and PostgreSQL.
  • Industry certifications RHCSA from Red Hat preferred.
  • Experience working in an academic or university setting.

You should systematically address the selection criteria listed within the position description in your application. Please apply online - applications will not be accepted if sent to the contact listed.


Soputtra San


Applications close: March 14th, 2019

Find out more about working at UNSW at

UNSW aspires to be the exemplar Australian university and employer of choice for people from diverse backgrounds. UNSW aims to ensure equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged on the basis of their gender, cultural background, disability, sexual orientation or identity or Indigenous heritage. We encourage everyone who meets the selection criteria to apply.

UNSW partners with Australia’s leading diversity organisations, networks, and campaigns. Please refer to UNSW’s diversity offerings for further information on our flexible work and leave options, and support for carers (childcare, parent rooms, parental leave).