Enterprise Monitoring Engineer

Pennsylvania, United States
13 Feb 2019
End of advertisement period
13 Apr 2019
Contract Type
Full Time

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Information Systems & Computing (ISC) is the University of Pennsylvania’s central IT organization, providing infrastructure and services upon which Penn’s numerous Schools and Centers build their unique tools and capabilities. ISC’s 270-plus employees work closely with the University’s IT organizations in order to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. We strive to be easy to work with, and to serve as a trusted advisor to Penn’s IT community, faculty, staff and students in support of an environment of discovery and progress. ISC’s focus on customer service and the high-quality, cost-effective, reliable implementation of modern IT solutions advances the mission of the University, as well as that of each individual School and Center. At Penn, technological freedom and departmental autonomy represent dearly held core values. ISC supports those ideas by providing foundational services and cogent counsel, empowering individuals and departments to employ their distinct strengths in support of their goals. Over the course of nearly three decades, ISC has helped constituents connect and thrive in an ever-changing technology environment. This rich base of experience allows us to respond to client, marketplace and economic needs in order to improve and optimize delivery, ensure the satisfaction of those who depend on our services, and consistently deliver lasting value to the broader University community. https://www.isc.upenn.edu/

The Enterprise Monitoring Engineer is part of a team responsible for the tools that monitor critical applications and infrastructure. This includes: alerting and escalation mechanisms, dashboards and overall framework to support the management of ISC systems, network, and applications on multiple platforms in diverse locations.

Maintain the software that monitors the performance, speed, configuration and security of the network, optimizing the utilization of the network and computing resources, detecting bottlenecks and DoS attacks, and monitoring critical network and system components such as routers, switches, servers, and storage. Develop scripts and small programs, integrating tools and participating in system testing, needs assessment, and technology recommendations. Acting as a Subject Matter Expert (SME), apply proven analytical and problem-solving skills to develop and customize enhancements to monitoring tools. Working in a team environment, interact with colleagues across the division and provide guidance through training and coaching to meet or exceed customer expectations.

Bachelor’s degree and a minimum of three years of related technical experience in Linux and Windows environments, or an equivalent combination of education and experience. Experience with IT Infrastructure Monitoring tools for Network Performance Monitoring and Diagnostics and/or Application, Infrastructure Availability and Performance Management. Detailed understanding of IP networking technologies (including SNMP v3 debugging and routing protocols). Demonstrated excellent written and verbal communication skills and ability to work independently, meet deadlines, and to learn technical skills independently. Experience developing web applications (Python / Django preferred), using version control platforms such as Git, and automation/orchestration tools such as Ansible, Chef, Puppet, Docker, and Jenkins is highly desirable. Previous experience working with and developing SQL databases (MySQL and PostgreSQL) is preferred; an understanding of 802.11 WLAN technologies preferred; experience with network management applications and MIBs; familiarity with Cisco, Juniper, Brocade command lines desirable.

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.