Library Evening Operation/Course Reserves Specialist
The Access Services department at Stanford Libraries seeks a creative, energetic, and focused individual to fill the role of Library Evening Operations and Course Reserve Specialist.
Sun - Thur: 5 PM-2 AM
Academic Year Intersessions & Summer session:
Mon-Thu: 1 PM-10 PM
The Evening Operations and Course Reserve Specialist will work at the Circulation & Privileges desk at Stanford’s Cecil H. Green Library providing excellent customer service by ensuring the proper flow and availability of library materials to users, charging and discharging library and course reserve materials, answering questions, providing technical and computer assistance, issuing access and borrowing cards to affiliated scholars and fee borrowers, and taking payment for library fines and fees. S/he will be called upon to successfully interpret and communicate SUL policies and procedures and develop a rich and varied knowledge of SUL resources and University services.
In support of Course Reserves, the Specialist will process materials for Course Reserves, update students and faculty about the status of requested materials, and perform inventory management of the Course Reserves Collection. S/he will also assist in compiling department statistics.
The Library Specialist may be assigned several duties within one or more functional areas of the library. Performs tasks under general supervision, exercising some initiative. May supervise hourly employees and oversee the day-to-day operations of a branch library or library.
Public Interaction, including job duties such as:
- Perform routine circulation functions such as charging, discharging, managing holds, and accepting payment of library fines
- Refer fine appeals to supervisor
- Perform routine library privileges services according to established policies and procedures: create/update library cards and issue borrowing privileges. Assist patrons with access problems, route problems to supervisor
- Release keys and combinations to assigned study spaces and lockers
- Answer informational and ready reference questions in person and via email with clarity, accuracy and professionalism
- Instruct users in the use of library catalog and other basic informational resources
Materials Processing, may include job duties such as:
- Receive and prepare new acquisitions and items paged from off-auxiliary libraries
- Process new books prior to shelving and notify requesting patrons of availability
- Create, maintain or delete records for Course Reserve collections
- Receive and process items from auxiliary libraries; prepare return shipments
Collection Maintenance, may include job duties such as:
- Process print and online Course Reserve materials
- Screen and evaluate circulated materials for a variety of treatment options (i.e. repair, bindery)
- Perform searches for missing items
Computing Support, including job duties such as:
- Use on a daily basis common computer programs such as word processing, spreadsheets, Web browsers, and email
- Monitor library email account and reports
- Edit library web pages as needed; monitor and update links
- Assist users and perform basic troubleshooting for library technology such as photocopiers, printers, microfiche readers, etc.
Building duties, may include job duties such as:
- Opening and/or closing activities such as managing doors, lights and computers
- May perform walk-throughs to monitor or clear the building of all patrons
- Investigate door alarms, report building or patron incidents to supervisors, Facilities and/or public safety as appropriate
Supervision, may include job duties such as:
- May train, schedule or supervise student or hourly staff in routine service desk operations or routine collection maintenance activities. Assist supervisor in hiring or coaching hourly staff.
Minimum Education and Experience Required:
- Two-year college degree plus one or more years of experience in an academic library, or equivalent combination of education and relevant experience.
Knowledge, Skills, and Abilities:
- Experience with direct interaction with patrons
- Demonstrated supervisory experience
- Demonstrated computer literacy with word processing, spreadsheets and communication software such as email
- Demonstrated interpersonal and organizational skills
- Able to apply judgment in choosing procedures and evaluating alternatives
- Demonstrated ability to perform detailed tasks accurately and efficiently
- Possess strong communication skills in English
- Demonstrated ability to be flexible and work well under pressure
- Record of excellent attendance
- Ability to push a cart weighing up to 650 lbs. that requires an initial push force up to 70 lbs.
- Ability to work in an environment that is dusty and or moldy
- Ability to lift books that are up to 10 pounds
- Ability to kneel and reach
- Must be able to stand for many hours
- Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu/.
Stanford is an equal employment opportunity and affirmative action employer and is committed to recruiting and hiring without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
Job Code: 1732
Job Grade: D