Asset Manager

Baltimore, Maryland
06 Feb 2019
End of advertisement period
06 Apr 2019
Contract Type
Full Time

The Organization
Johns Hopkins is America's first research university, founded on the belief that teaching and research are interdependent, and that a modern university must do both well. Nearly 140 years later, Johns Hopkins remains a world leader in both teaching and research, with more than 21,000 undergraduate and graduate students studying with esteemed faculty members across nine world-class academic divisions. The school overall is currently 11th in U.S. News & World Report’s best universities rankings, with nationally ranked programs in public health, nursing, medicine, engineering, education, and several others.

Johns Hopkins University is based in Baltimore, but has 10 divisions spread out across 10 campuses on three continents. There are four Baltimore campuses: Homewood, where the schools of Arts and Sciences, Engineering, and Education are located; East Baltimore, home to the schools of Medicine, Nursing, and Public Health, as well as the world-renowned Johns Hopkins Hospital; the Peabody campus, site of the Peabody Institute, the nation's oldest conservatory; and Harbor East, the waterfront home of the Carey Business School. The School of Advanced International Studies is based in Washington, D.C., about an hour south of Baltimore, but also has campuses in Italy and China. Additionally, Johns Hopkins has regional satellite campuses in Montgomery County, Maryland, a burgeoning biotech hub north of Washington, D.C.; and in Columbia, Maryland, located just outside Baltimore. Johns Hopkins Applied Physics Laboratory, the nation's largest university-affiliated research center, is based in nearby Laurel, Maryland.

The mission of Johns Hopkins Medicine is to improve the health of the community and the world by setting the standard of excellence in medical education, research and clinical care. Diverse and inclusive, Johns Hopkins Medicine educates medical students, scientists, health care professionals and the public; conducts biomedical research; and provides patient-centered medicine to prevent, diagnose and treat human illness. Johns Hopkins Medicine pushes the boundaries of discovery, transforms health care, advances medical education and creates hope for humanity. Johns Hopkins Medicine is regularly ranked as one of the best medical schools and health systems in the world.

General Summary:
The Asset Manager is responsible for providing day-to-day asset management oversight to third-party property management firms contracted by the University, on multiple campuses, and properties for the assigned portfolio (subset of overall properties).

The Asset Manager is the institutional representative of the building customers (tenants) and stakeholders located on the campuses, including operational, financial, strategic planning, special projects and logistical/crisis response and provides oversight to contracted firms, managers, engineers, administrative support, security and custodial services. Internally, the Asset Manager interacts regularly with the real estate leasing team, the accounting and budgeting teams, and the Planning, Design & Construction divisions.

The Asset Manager also plays a role in overseeing active lease administration of third-party leases, but without direct reporting of property managers or contracted firms. The Asset Manager will also provide support to oversee financial analysis related to leasing and capital decisions, leasing strategy and evaluation, procurement oversight, asset and capital improvement budgeting, long term strategic asset management plans, management coordination, and stakeholder communications. The Asset Manager will report directly to the Director of Asset Management and have close contact with the Chief Real Estate Officer on key initiatives.

The real estate portfolio includes 19 buildings with approximately 2.1 million square feet and an aggregate annual operating budget in excess of $60 million plus related capital projects. The University also leases over two million square feet of space in third party buildings, owns a hotel/conference center under third party management, has several ground leases to third parties, owns a residential portfolio of 265 units in four properties, and is considering other significant prospective development sites. The Asset Manager assumes a leadership role and interfaces with both the University and Medicine for Johns Hopkins.

Essential Job Functions: 

  • Actively manage properties to ensure achievement of specified operational objectives, including leasing, capital improvements, system enhancements, customer satisfaction, operating expense control, strategic planning, identification and resolution of property and risk management issues, contract negotiation and administration, management of third party vendors, sustainability efforts, emergency management, and other applicable areas.
  • Work effectively and collaboratively with a number of stakeholders including Johns Hopkins University and Health System leadership, the real estate team, the accounting and budgeting teams, schools, division and department leadership, tenant representatives, the campus security team, third party vendors, and local community groups.
  • Work collaboratively with stakeholders on project management outlining goals / objectives, deliverables, required resources, project budget and timing as applicable. Collaborate with internal building tenants, stakeholders, and third property management firms to prepare annual operating budgets, financial reporting, capital improvement plans and major contracts.
  • Work closely with the on-site teams to explore and implement opportunities to enhance the property management monthly financial reporting, variance analysis and ensure timely and effective communication of performance results including meetings with key stakeholders.
  • Complete regular property visits and inspections, assessing and monitoring adequacy of staffing levels for various operating areas, evaluation of project status / completion and implementation of building standards.
  • Work with the Director of Asset Management and peers to establish review processes and analyses to monitor property financial performance, variances against budgets, expense and income drivers and recommend actions accordingly.
  • As assigned, the Asset Manager will review, approve and present to CREO / Director of Asset Management and Divisional Business Officers (DBOs) all operating budgets, financial reporting, and capital improvement plans.
  • Provide strategic guidance to staff for budgets and capital planning to ensure short and long term planning is in place to maintain the building value and infrastructure of the building, and enhance the operations.
  • Participate in the hiring, managing, and leading of the staff servicing the properties to ensure quality and consistency. Work with the onsite team as well as the applicable third-party personnel.
  • Serve as an effective convener and communicator regarding all critical asset management issues relative to the assigned portfolio. Be proactive in addressing challenges with the Director and CREO before they evolve into problems.
  • Participate and / or lead special project efforts for the campuses and participate in applicable enterprise committees representing Real Estate, such as Crisis Management, ADA Compliance, Strategic Planning, and Grounds Committee.
  • Participate in the local environment, ensuring the building and campus is considered an asset in the community, working closely internally with Hopkins Community and Government Affairs, and externally with the adjacent neighborhoods / communities where the asset is located.
  • Execute strategic initiatives / special projects in support of the buildings, enterprise or business unit goals and objectives such as stakeholder meetings, surveys, and food service options.
  • Ensure industry standard documentation and property information is organized and maintained for each property and asset. Conduct regular documentation audits and report any issues to the Director of Asset Management and CREO.
  • Ensure and manage asset risk including insurance coverage and safety compliance.
  • Support the Director and CREO in developing and maintaining standard operating policies, procedures, systems, reports and internal controls for property, facilities and asset management.

Knowledge, Skills and Abilities:

  • Strong interpersonal, communication, public relations and negotiation skills necessary to establish and maintain rapport with a variety of customers, building stakeholders, enterprise leadership, contractors and community contacts. 
  • Strong financial, analytical and mathematical skills in order to analyze budgets, evaluate bids and proposals and oversee asset pro forma development.
  • Operational experience with a variety of building systems.
  • Highly motivated and proficient at managing multiple tasks simultaneously and working on high pressure projects.
  • Experienced in prioritizing day-to-day operational issues coupled with a leadership role in departmental initiatives is essential.
  • Technologically proficient with Microsoft office applications and industry/property accounting software.
  • Ability to work weekends and evenings as necessary for asset related issues.

Education & Experience

  • Bachelor’s Degree in Business Administration, Accounting, Real Estate, or related field required.
  • Ten years of experience in commercial real estate/property management.
  • Applicable industry certification preferred.
  • Proven supervisory experience required to manage teams of people including other managers, technicians, vendors and contractors. 

The Search 
Johns Hopkins University has retained Helbling & Associates to assist in the search for the Asset Manager. Nomination, inquiries, and applications may be sent in confidence to:
Wendy Zang, Managing Consultant
+(724) 935-7500, x116

This position specification is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. The University promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans. Johns Hopkins University is a drug-free, smoke-free workplace