Administration Officer

Sippy Downs, Australia
01 Feb 2019
End of advertisement period
15 Feb 2019
Contract Type
Fixed Term
Full Time

Role Statement

Salary Level: Classification Level 5 (Salary range A$66,509 to A$74,951 gross per annum plus up to 9.5% employer superannuation contributions).
Appointment: Full-time, fixed-term 12 month duration.

USC Vision

USC will be a university of international standing, a driver of capacity building in the Sunshine Coast and broader region, and an unsurpassed community asset.

University Strategic Goals

The University will be:

  1. A comprehensive university of 20,000 students by 2020;
  2. Positioned in the global tertiary education community as a top-100 university under 50 years of age; and
  3. A primary engine of capacity building in the broader Sunshine Coast region, from Brisbane to the Fraser Coast.

Overview of Sunshine Coast Mind and Neuroscience – Thompson Institute (SCMN-TI)

The Sunshine Coast Mind and Neuroscience – Thompson Institute is developing into a world-class facility for mental health and neurological research, teaching and associated clinical services. The Institute will enable USC to make a major contribution to the understanding, diagnosis and treatment of disorders of the brain and mind and be at the forefront of vital research in the areas of ageing and dementia and mental health issues relating to youth and adults alike.

Overview of the Role

As a member of the SCMN-TI support team, the Administration Officer provides support in the administration and coordination of a broad range of activities within the Institute. As the first point of contact for the SCMN-TI, this role has specific responsibility for providing high quality reception, administration support, clinic coordination and customer service to staff, students, clients and visitors. The Administration Officer will field enquiries, including emails, phone calls and appointments and provide accurate information and advice regarding clinical services and research programs. This role is pivotal in maintaining the professional image of SCMN-TI and in doing so demonstrates efficiency, diplomacy, discretion at all times. 

A key responsibility is the use of the practice management system and other relevant electronic record management systems to create and maintain bookings and client records and supporting clients with a range of mental health conditions including PTSD, eating disorders and dementia in accessing services and research. The incumbent will also review processes and practices, promote continuous quality improvement activities in consultation with the Operations Manager, and assist with the planning and organisation of meetings, forums, workshops, events and other activities.

The successful candidate will have a degree or an equivalent combination of relevant experience and education/training. This role requires experience in providing a comprehensive administrative support and high-quality customer service in a medical practice or similar environment. Excellent interpersonal, time management and organisational skills, and the ability to exercise initiative, sound judgement, and maintain confidentiality are essential for this role.

Additionally, in accordance with the University’s Staff Code of Conduct – Governing Policy, all staff are expected to display professional behaviour, communicate respectfully, and perform their duties responsibly.

A role statement is not intended to limit the scope of a role but to highlight the key aspects of the role. The requirements of the role may be altered in order to meet the changing operational needs of the University.

Contact for Further Information

Joanne Paringatai
Operations Manager
Sunshine Coast Mind & Neuroscience - Thompson Institute

Tel: +61 7 5456 5430 


Closing Date

Midnight, Friday 15 February 2019.

To Apply

All applicants MUST provide both a statement of claims and resume/curriculum vitae. 

Information regarding how to prepare your application and write an effective statement of claims is available on our website information for applicants

As part of your role, you may be required to travel to any one of USC's locations.

To apply please click the Apply button at top of screen.

USC values diversity, enables access and promotes inclusion.

USC strongly encourages applications from Aboriginal and Torres Strait Islander people.