Allied Health Intermediate Supervisor

Location
Michigan, United States
Posted
10 Feb 2019
End of advertisement period
15 Feb 2019
Ref
167993
Contract Type
Permanent
Hours
Full Time

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Department of Family Medicine is seeking a qualified candidate to supervise the administrative and operational activities of the Family Medicine at Domino’s Farms,  Integrative Medicine, and the Japanese Health Program.   A successful candidate will ensure high-quality patient care and provide guidance in keeping with Medical Group goals and objectives, and the Michigan Medicine mission.

The Allied Health Supervisor will oversee supervision of daily operations, partner with the leadership team in strategic planning, and lead operational changes. Daily operations include all activities related to human resource management (hiring, promotion, salary changes, performance coaching, disciplinary actions, training and development, ensuring consistent application of organizational policies, etc.), as well as the ability to demonstrate measurable impact on operational effectiveness, attainment of department/unit objectives, service to customers and support of unit-based clinical research.

Responsibilities*

The Allied Health Supervisor is responsible for managing a clinic with staff of varied skill and knowledge levels performing somewhat complex to very complex tasks, establishing operational objectives and delegating assignments when appropriate.

Specific responsibilities include: Ideal Patient Care as well as:

  • Leads the development and delivery of all patient-centered programs and services within the ACU.
  • Provides leadership and direction to ensure supervisory and clinical, functional effectiveness of the ACU.
  • Evaluates and implements discipline plans in collaboration with the medical director.
  • Analyzes staffing requirements and patterns based on needs and benchmarking data.
  • Interprets Medical Group policies to administrative staff, medical staff, and outside agencies and groups.
  • Participates in the development and implementation of policies, priorities, program strategies, and long-range institutional planning for the Medical Group and Michigan Medicine.
  • Promotes the professional development of all staff.
  • Ensures infrastructure is in place to support clinical research, education, and training initiatives.
  • Coordinates vacations, sick leave, and continuing medical education leave in collaboration with ACU Medical Director.
  • Supervises routine clinic operations (e.g., scheduling, billing, referral management, check-in, front end collections, call centers, gathering patient information) in collaboration with the ACU leadership team.
  • Promotes productivity, optimizes revenue and identifies cost reduction opportunities for improved net margin.
  • Identifies and resolves charge capture and billing issues in collaboration with the billing office.
  • Assures compliance with Michigan Medicine Continuous Quality Improvement and Safety Programs.
  • Collects and analyzes patient satisfaction data, communicates results with medical director and clinic staff, and addresses areas of concern.
  • Addresses and follows-through with patient complaints implementing process improvements as appropriate.
  • Responsible for the management of off-site building processes.
  • Directs the use of facilities including hours of operation and space allocation.
  • Is available by phone or pager during all hours of operation for problems that might arise at the ACU and designate appropriate coverage during absences.
  • Attends appropriate meetings with Medical Group administration and regular meetings with ACU administrative team.

Required Qualifications*

  • Recent Family Medicine experience in a lead or supervisory role.
  • A Bachelor’s degree in Management, Business Administration, Healthcare Administration, or an equivalent combination of related education and experience.
  • Demonstrated effective communication, problem solving skills, and customer service approach are required.
  • Must be able to communicate effectively verbally and in writing.
  • Ability to positively represent the department to internal and external customers.
  • Effectively prioritize workload to meet deadlines in a timely manner.
  • Excellent leadership and interpersonal skills

Desired Qualifications*

  • Knowledge of Michigan Medicine computer systems.
  • Knowledge of Lean management principles.
  • Excellent skills in customer service recovery and service excellence.
  • Knowledge of scheduling grids and EMR.

Work Schedule

Monday-Friday with occasional Saturdays, 40 hours/week

Work Locations

Domino Farms: 24 Frank Lloyd Wright Dr., Lobby H/Suite 2300, Ann Arbor, MI  48106-5795

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.