Indoor Climbing Coordinator
Job Family: Student Services
Job Code: 7501
Stanford Recreation and Wellness is committed to provide diverse recreational opportunities that inspire health and well-being for our community. We foster an important and integral part of the Stanford experience while working with students, faculty, staff, administrators, and community partners to create a campus environment in which everyone can flourish physically, personally, and intellectually. Our offerings, programs, and courses complement each other by meeting the needs of our community and contribute to the development of such intangible attributes such as leadership, passion for working cooperatively toward a goal, and increase overall physical well-being.
The Division of Adventure Programs in Recreation and Wellness is hiring for a full-time Indoor Climbing Coordinator. The ideal candidate enjoys working directly with students, faculty and staff to create a vibrant student life focused community, and is confident in explaining and upholding policy, implementing and improving current practices, and tracking the many details related to running a facility and its programming. We seek someone with outstanding communication skills, a talent for influence and negotiation, acute problem-solving skills, diplomatic savvy, a good sense of humor and a sharp mind.
Under the direction of the Assistant Director of Indoor Climbing, the Indoor Climbing Coordinator is responsible for the operation of the Climbing Wall facilities as well as supervising the open hours staff and route setting crew.
As the Indoor Climbing Coordinator, you will assist in making first level decisions on issues regarding the operations of the climbing wall facilities including: facility upkeep and route setting, student employee management, and shop organization. You will also be responsible for resolving basic issues within the Climbing Wall unit using defined policies and practices and professional knowledge as a reference.
Your responsibilities will include:
- Review and administer recreational climbing open hour resources to make recommendations and first level, routine decisions on basic issues.
- Collect and analyze user data using fusion as the primary source, prepare quarterly reports.
- Assist with the administration of financial processes.
- Maintain record keeping of warranties and service for all climbing facilities equipment.
- Provide accurate information and updates to policies and procedures, improving overall customer satisfaction in the process.
- Organizes all paperwork and ensures an ample supply of forms are stocked in the appropriate locations to conduct business.
- Collect satisfaction surveys and customer response forms; create reports and recommend solutions.
- Investigate, document and report complaints regarding all aspects of climbing facilities including customer service, safety/security and staff issues.
- Ensure the organization of climbing facilities storage spaces, conduct monthly audits of space functionality.
- Serve as a basic information resource to other departments, divisions, and units; represent unit at meetings and events.
- Participate as a member of department and division teams and projects.
- Coordinate special events offered in the facility to include contract management for external program use and clinics.
- Provide leadership for recreational climbing open hours student and contingent employees as well as the route setting crew.
- Responsible for the daily management of climbing facilities, including the staff recruitment, hiring, orientation, training, scheduling, motivation and retention of student and contingent personnel.
- Plan, organize, and facilitate training, work assignments, evaluations to provide on-going performance feedback, and if needed, disciplinary action for personnel.
- Trains staff in the use of climbing facilities equipment.
- Create/Maintain climbing facilities employee handbook and polices.
- Ensures customer encounters are courteous, respectful and efficient.
- Work on the floor during open hours with a focus on staff mentorship and facility oversight. Serve as the direct floor staff as necessary.
- Conduct and manage safety workshops with patrons as required.
- Contribute to identifying community trends, needs analysis, participate in the implementation and testing of new concepts, with constant regard to the department's strategic plan.
- Provide general guidance and counsel on programs, policies, and services; participate in planning for future needs.
- Collaborate with Climbing Wall staff to approve and resolve complex issues.
- Contribute to developing and analyzing review processes of recreational climbing open hours, policies, and events.
- Collaborate with the Client Solutions Manager to develop marketing materials and strategies for implementation, assist in planning and developing programming activities, outreach functions and events.
- Oversee the day to day activity of the climbing facilities in the AOERC and ACSR.
- Manage and troubleshoot maintenance and operations needs as it pertains to the climbing facility areas.
- Assist with the implementation of policies and procedures to include facility access, emergency action plans, and standard operating procedures.
- Ensure policies and procedures are followed in accordance with established service and safety standards.
- Determine whether disputed issues have been handled appropriately through substantial knowledge of internal policies and procedures.
- Serve as the main point of contact for climbing facilities and handle the escalated and unresolved issues.
Teach recreational classes as well as physical and outdoor education courses as needed.
To be successful in this position, you will bring:
- Bachelor's degree and one year of relevant experience, or combination of education and relevant experience.
- Strong written and verbal communication skills.
- Basic computer skills, including experience with Microsoft Office Suite.
- Basic analysis and problem-solving skills.
- Customer service skills.
- Relevant computer systems/technology experience.
- Understanding of financial transactions.
- Ability to learn and understand compliance with legal, financial, and university policies and external regulations.
Frequently sit, perform desk-based computer tasks.
Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
- May work extended hours, evenings or weekends.
- May travel locally.
- Travel on campus to schools/units.
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu/
This position, along with all DAPER coaches and staff, is responsible for the integrity of Stanford’s intercollegiate athletics program and for the reputation of Stanford University. This position is responsible for insuring that his/her involvement with Athletic Department activities maintains the integrity of the University’s reputation and does not negatively impact the relationship between the University and its faculty, staff, students and alumni. Additionally, this position must comply with University policies and procedures, NCAA and PAC-12 rules and regulations. Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Why Stanford is for you:
Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
- Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
- A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
- A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
- Discovery and fun. Stroll through historic sculptures, trails, and museums.
- Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!