• FUTURE STUDENT EVENTS
• SOUTHWEST CAMPUS 
• $64,161 to $68,440pa (HEW 4) 
• FULL TIME OR PART TIME– 12 MONTH FIXED TERM CONTRACT

Overview

This diverse role is responsible for effectively handling frontline future student enquiries and undertaking administrative duties, as well as supporting the Future Student Events Coordinators with Future Student Events. This position is accountable for personal performance in the provision of selling the benefits of study with ECU, accurate information, advice and direction on a broad range of general University enquiries, handling enquiries through a broad variety of channels including face to face, Inbound/outbound calls, emails, chats, social media and Future Student tours and presentations. 

What you’ll do:

• Deliver exceptional student experience at every interaction
• Be diligent in recording interactions and following up enquiries
• Provide accurate & relevant information in an efficient manner
• Work in a small supportive team environment
• Meet personal/team qualitative and quantitative targets
• Support Future Students Team by preparing, packing and attending events

What you’ll have:

• Have a genuine desire to help future students transform their lives through higher education
• Previous experience in a Customer Service or Sales environment
• Experience in using multiple enquiry channels and CRM’s
• The ability to work on repetitive tasks and keep motivated
• Demonstrate a can-do positive attitude & enthusiasm
• Track record of working to & hitting performance targets
• Valid Drivers license
• Ability to work outside of standard business hours and undertake travel as required
• Ability to undertake tasks which require some manual handling of materials and light equipment (e.g. packing/unpacking materials and banners)
• Valid Working with Children Check

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry and Personal Excellence.

Benefits & Remuneration

This full time or part time 12 month fixed term position attracts remuneration of $64,161 to $68,440pa (HEW 4) plus University superannuation contribution.

ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.

ECU has an Award-winning Health and Wellness Program and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.

For information on the benefits of working at ECU, please visit our website Employment Opportunities.

Contact

Interested applicants are welcome to call Amber Paulger (Future Students Coordinator) on 08 9780 7802 for more information.

How to Apply

Please upload your C.V along with a covering letter addressing the two below capabilities:

• Have a genuine desire to help future students transform their lives through higher education
• Previous experience in a Customer Service or Sales environment

Closing Date:

Applications close on Monday, 28th January 2019 at 11:30 pm AWST.

PLEASE NOTE: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.

ECU is diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address under representation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds.