Research Administrator, Business Procurement Analyst

North Carolina, United States
26 Jan 2019
End of advertisement period
26 Mar 2019
Contract Type
Full Time

Job Description

Occupational Summary:

The Director for Information Management and Business Intelligence will be a thoughtful, strategic leader with strong systems knowledge and deep analytical proficiency; a key element of this role will be to address Duke Health’s growing need for relational information, analysis and prospect modeling in support of sustainable fund raising growth. The position will report to the new Executive Director of Prospect Management and oversee the development of business intelligence needed to enable an effective prospect management infrastructure, including the tracking of fundraising metrics and overall performance. The director will be DHDAA’s expert in information technology systems used for development purposes at Duke and at Duke Health, in order to understand existing complex data challenges and build elegant solutions incorporating data from multiple systems. The director will be a leader capable of interfacing routinely with DHDAA colleagues, and also with Duke University Development colleagues responsible for Development information technology, reporting and tools (ADS and PRMA), the University’s Office of Information Technology (OIT), Alumni and Development Records (ADR), and Duke Health Technology Solutions (DHTS). The director will be responsible for working with DHDAA program leaders and staff to fully incorporate new tools, reports and resources into daily DHDAA business processes and achieve buy-in from the team for new solutions.

Work Performed:

Strategy and Analysis:35%

Understand the Duke Health and Duke University Development communities and provide strategic leadership in identifying DHDAA information needs, defining appropriate solutions and developing plans for implementation. Convert data into actionable business intelligence through a deep understanding of the functional needs of users and program requirements of leaders. Map user needs to functional system requirements and partner across DHDAA to determine appropriate reports and systemization. Develop strategies and programs to grow the size and value of the DHDAA prospect pool through aggressive collection, maintenance and analysis of information including the application of predictive modeling for prospect identification and allocation. Determine methods to assess and track prospect pipeline growth and donor movement. Work with the Executive Director, Prospect Management to increase the scope and utility of data intelligence offered to DHDAA staff, including strategies to socialize and adopt existing and new tools. Proactively engage the DHDAA community with the Information Services program. Collaborate across the organization to develop right-sized, integrated solutions to information deficiencies and/or needs in a timely manner. Identify emerging trends and evaluate new tools in the broader field of analytics for Development application.

Technology, reporting and visualization: 40%

Coordinate data management and business process needs for DHDAA between the two database systems in use, DADD (managed by the University) and the newly launched Salesforce (managed by DHDAA and DHTS for HIPAA- compliant patient information.) Work closely with the staff liaisons in Major and Leadership Gifts and in Annual Giving on implementation of Salesforce and consistencies needed between systems. Develop tools and reporting that can better drive fund raising success. Work with the PRMA team to expand on the new Tableau suite of gift officer reports to enable more granular dashboard utility for Duke Health, primarily to align reporting with how gift officers are assigned to School of Medicine departments, centers and institutes, and in some cases to specific disease programs. Oversee the coordination of the DADD information and the Salesforce information into single visualizations for gift officers to have, for the first time, information on their entire portfolio of prospects. Provide ongoing maintenance and updating of these dashboards, keeping the base information intact and structures aligned so that future releases from PRMA remain compatible. Create, edit and format additional visualizations that may be useful for DHDAA. Work with PRMA on SAS reporting tools for fundraisers, managers and leaders in Duke Health. Conduct complex modeling projects within statistical programs. Manage the annual fund raising goal setting process, providing various data views and collaborating with LMT members.

Data Integrity and Training: 15%

Data integrity is at the core of our goal to make analytics more meaningful and dependable as a driver for decision making and investment. The director will advocate for continual improvement in information resources from ADS, PRMA, ADR and OIT to better meet needs that are unique to fund raising in a complex academic medical center. Lead DHDAA efforts with University partner programs for Development database and reporting issues and ongoing improvements in quality, specificity and accessibility of data for Duke Health Development needs. Work with the DHDAA Leadership Management Team and director of Major and Leadership gifts to continually improve standardization of data entry to track managed prospects throughout the donor giving cycle. Provide monitoring and implement processes for course correction. Develop and implement staff training to socialize new analytical tools and initiatives. Oversee central electronic filing and MILO information.

Administrative Management: 10%

Manage Information Services staff, including hiring, training, performance management and professional development. Work with the ED, PM on annual operating plans and strategic


Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.


Minimum of four years of experience gathering, analyzing, querying and evaluating complex relational data sets, preferably in an academic medical center or university Development program. A minimum of two years of experience developing creative data outputs including dashboards and highly visual end-user reports, preferably bringing information together from multiple data sources. Demonstrated collaboration in a complex environment. Experience managing and developing staff. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE


Advanced skills and proficiency with standard analytic tools including Tableau, SQL, SAS, R, and Java. Experience working with HIPAA protected data. Familiarity with Salesforce. Excellent verbal and written communication skills, in part to effectively translate complex analytical concepts in layman’s terms. Ability to represent DHDAA and coordinate with ADS, PRMA, ADR, OIT, etc., and work in partnership with these programs. Commitment to improving and maintaining data integrity, and to confidentiality of Development data. Independent judgement and initiative. Ability to lead a program at a high level of performance and accuracy. Ability to influence.

Location Durham


Job Family Level 14

Full Time / Part Time FULL TIME

Regular / Temporary Regular

Shift First/Day

Minimum Qualifications

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.


Four years of related process analysis, activity assessment/redesign. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE