Program Assistant, Short Programs
Functional Area: Administration
Department: MIT Professional Education
School Area: Engineering
Employment Type: Full-Time
Employment Category: Non-Exempt
Visa Sponsorship Available: No
Working at MIT offers opportunities, an environment, a culture – and benefits – that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future – then take a look at this opportunity.
PROGRAM ASSISTANT, SHORT PROGRAMS, MIT Professional Education (PE), to collaborate with colleagues, program directors, faculty, staff, and vendors in the delivery of world-class professional education programs to companies and individuals. Will plan and organize logistics and operations for Short Programs and other PE programs in a dynamic and challenging business environment. Responsibilities will include serving as key contact for stakeholders; organizing/executing program delivery logistics; collecting program information/materials and assuring their timely publishing and distribution; following finance procedures; vendor communications; handling applications and coordinating enrollee admissions; conducting and collating participant survey results; generating reports; evaluating, recommending, and implementing operational changes/enhancements; and participating on project teams as needed. May provide support to other PE programs as requested.
MIT PE offers a suite of education programs and products to serve the continuing educational needs of professionals globally.
REQUIRED: high school diploma; at least three years’ work experience, preferably in a corporate customer service setting and project management field; ability to work in a fast-moving and high-volume work environment; willingness to learn; attention to detail and accuracy; excellent customer service skills including in face-to-face conversations with potential customers; ability to interact effectively with faculty, staff, and participants; team orientation; self-motivation/initiative; flexibility; excellent organizational, interpersonal, written and verbal communication, and presentation skills; ability to prioritize, track multiple projects and schedules simultaneously, meet deadlines, perform duties with minimal supervision, make sound judgments, assess information, resolve problems, and determine when senior staff are needed; discretion with confidential/sensitive matters; in-depth knowledge of Microsoft Office, Word, Excel, PowerPoint; and knowledge of CRM systems (Salesforce), cloud-based programs (e.g., Concur, SAP, Quip, Asana), and other project management tools. Job #16986-5
Must be able to travel locally and work some evenings, and weekends.
MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.