Onboarding Center Specialist
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
People are our highest priority at Penn. Without the help of talented faculty and staff, it would be impossible to carry out the mission of this University. That’s why Human Resources strives to provide you with all the resources you need to excel personally and professionally. Whether you’re looking to enhance your skills, explore your academic interests, build your retirement savings or develop a healthy lifestyle, we can help.
Human Resources also encourages the University to welcome and support diversity in the workforce. A diverse and open campus maximizes our talent pool, inspires creative thinking and encourages a culture in which different views are appreciated and respected.
Our focus is on the people at Penn-over 25,000 strong-who make us the largest private employer in the Philadelphia region. To learn more about the Division of Human Resources visit: https://www.hr.upenn.edu/
The University of Pennsylvania has a great opportunity for an experienced Customer Service Specialist to join our team. The new Penn Onboarding Center is the first stop for all new hires. It welcomes all new employees with the goal of creating a streamlined experience for administrative activities (I-9 completion, E-Verify, etc.) related to onboarding, assisting with common ‘first-day’ questions, and ensuring University compliance with federal regulations and policies.
The Customer Service Specialist will meet with all new hires to complete I-9, E-Verify, and other onboarding tasks. They will also answer general ‘first day’ inquiries, provide assistance with Penn systems, etc. Provide direction for new hires who need to apply for a social security number as well as instructions for updating. Follow up with new hires who have outstanding documentation to maintain University compliance related to document retention related to employing foreign nationals, and processing I-9 and E-Verify. Execute other demographic updates as required. Provide guidance on the self-service use of Workday.
Associate’s degree with 2-3 years of high touch customer service experience required. Equivalent combination of education and experience accepted. Bachelor’s strongly preferred. HR, higher education, and/or experience working with immigration a plus. Proactive, personable, professional demeanor required. Eager to solve problems, observant with excellent attention to detail. Strong skills in MS Office applications required. Experience with Customer Relationship Management (CRM) systems a plus. Ability to work with demanding customers and maintain composure under pressure. Previous knowledge of I-9 and E-Verify processes and regulations a plus.
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.