Customer Service Coordinator
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
People are our highest priority at Penn. Without the help of talented faculty and staff, it would be impossible to carry out the mission of this University. That’s why Human Resources strives to provide you with all the resources you need to excel personally and professionally. Whether you’re looking to enhance your skills, explore your academic interests, build your retirement savings or develop a healthy lifestyle, we can help.
Human Resources also encourages the University to welcome and support diversity in the workforce. A diverse and open campus maximizes our talent pool, inspires creative thinking and encourages a culture in which different views are appreciated and respected.
Our focus is on the people at Penn-over 25,000 strong-who make us the largest private employer in the Philadelphia region. To learn more about the Division of Human Resources visit: https://www.hr.upenn.edu/
The University of Pennsylvania has a great opportunity for an experienced Customer Service Coordinator to join our team. The new Penn Onboarding Center is the first stop for all new hires. It welcomes all new employees with the goal of creating a streamlined experience for administrative activities (I-9 completion, E-Verify, etc.) related to onboarding, assisting with common ‘first-day’ questions, and ensuring University compliance with federal regulations and policies.
The Customer Service Coordinator will be the first person every visitor to the Onboarding Center will meet. S/he will be first contact for new faculty, staff and students at Penn and will greet visitors, manage the flow of traffic, triage, assess needs, and provide guidance to ensure an optimum experience for each visitor and assist Specialists to promote efficiency. Refer complex issues to the Solution Center for further research if necessary. Assist Analyst with scheduling and coordinating details for ad hoc onsite and remote activities. Provide I-9 and E-Verify support during peak volume. Assist with reporting, communication, and data entry.
H.S. diploma with at least 3 years of experience or equivalent combination of education and experience required, Post-secondary degree preferred. Direct customer service experience strongly preferred. Excellent organizational skills with attention to detail required. Personable, professional demeanor. Ability to maintain a high level of integrity and confidentiality related to employee information required. Must be able to adapt to changing priorities with ease and composure, while continuing to meet deadlines. Excellent listening skills with the ability to respond with professionalism and empathy. Excellent verbal, written, and interpersonal communication skills necessary. Must have strong technical skills in MS Office with ability to learn and adapt to new technologies. Experience in higher education a plus.
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.