Supervisor, Mail Services

Location
Cambridge, Massachusetts (US)
Posted
21 Dec 2018
End of advertisement period
21 Feb 2019
Ref
16906
Contract Type
Permanent
Hours
Full Time

Working at MIT offers opportunities, an environment, a culture – and benefits – that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future – then take a look at this opportunity.

SUPERVISOR, MAIL SERVICES, Facilities-Mail Services, to supervise a medium-sized workforce to accomplish the established goals of MIT’s Mail Services Department. Will identify and analyze problems, processes, and procedures and take appropriate action to correct, improve, and/or modify. The primary focus will be to gain efficiency, improve customer service, develop employees, and promote a professional work environment. Responsibilities include working with other supervisors to schedule and coordinate all employee shifts and work assignments (e.g., pickup and delivery of inbound/outbound/interdepartmental mail, processing bulk mail, and shipping and receiving of goods), including cross functional areas of Facilities when appropriate; providing daily direction and supervision to mail and shipping/receiving teams and assisting the workforce with identifying and implementing continual improvement practices; training employees on procedures and operations; evaluating attendance and performance and taking appropriate corrective action, including discipline; maintaining personnel production data, analyzing and producing reports on individual and group progress and customer feedback; maintaining inventory of consumable and warehouse materials; developing problem solving techniques and long-range planning, including increasing revenue generated by internal customers through sales and service improvements; controlling the complete Stata dock area, including facilities, vendor, and resident activity; responding to and proactively working with customers to resolve issues and improve service; and performing other duties as needed.

Job Requirements
REQUIRED: high school diploma or its equivalent; at least four years’ experience in a mail/shipping/receiving organization; supervisory experience, preferably in a shipping/receiving or mail processing environment; excellent verbal and written communication skills; knowledge of postal regulations and procedures of private carriers; experience with MSWord, Excel, and the internet; and a valid driver’s license. Associate’s degree preferred.  

Job #16906-O 

Must be able to work split shifts, weekends, and holidays when necessary.