Clinical Coordinator, Cardiology
The Cardiology Clinical Program Coordinator (Staff Specialist) will be instrumental in the planning and coordination of program specific clinical and administrative duties by working closely with physicians, advanced practice providers, nurses and divisional staff to assist in achieving the goals of the respective program (ex. Structural Heart, Heart Failure, etc.).
Administratively, the Clinical Program Coordinator will assist clinical staff with all pre- and post-appointment coordination including determining patient program eligibility, obtaining outside patient records, scheduling or re-scheduling appointments and additional testing, as well as coordinate pre- and post-appointment communication with patients and clinical staff. Complex pre-post visit coordination may involve aligning visits with multiple providers and ancillary services within Duke. This position will work closely with program leaders and clinical staff to collect program specific data to assist in creating and maintaining program dashboards and/or patient registries in order to ensure proper tracking of program activities such as patient visits and clinic activity. Other administrative duties will be directed depending on program needs.
Clinical responsibilities will include assisting program physicians, advanced practice providers and nursing staff in managing clinical activity, obtaining authorizations for additional testing and ensuring patient understanding of treatment schedules and care plans visits. Assist providers by ensuring pre-appointment records are collected, reviewed and entered in the patient record prior to clinic start. Providing post-appointment support (scheduled testing and imaging, in-basket management for non-clinical matters) to program patients through phone, email and/or in-basket messages. Coordinate inquiry resolution from the clinical team, Heart Center Communications, and possibly referring providers, ensuring a high level of customer service for the patient.
The Clinical Program Coordinator will also actively participate in program specific meetings and conferences with program leaders as appropriate. Will work actively with program leaders and clinical staff in recognizing program barriers and opportunities, and developing updated workflows to ensure program success and optimal patient throughout and response post-visit.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Duke Entity MEDICAL CENTER
Job Family Level 09
Full Time / Part Time FULL TIME
Regular / Temporary Regular
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Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Work requires knowledge of basic mathematical, research and communications principles normally acquired through two years of post secondary education.
Work generally requires four years of clerical or research experience to acquire strong skills in administrative or project research responsibilities as well as accepted office management, communications and research practices. A bachelor's degree in a field of study directly related to the specific position may be substituted for the education and two years of the experience requirement.OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE