Medical Office Coordinator

Maryland, United States
$15.10 - $20.78
09 Jan 2019
End of advertisement period
09 Mar 2019
Contract Type
Full Time

Role/Level/Range: ATO/02/OD
Salary:  $15.10 - $20.78
Status:  Full-Time
Department name: 10002915-SOM Onc Oncology 
Work Schedule/Hours: Monday-Friday/8:30am-5:00pm/40 hours 
Location: 33-MD:Johns Hopkins Bayview 
Personnel area: School of Medicine

The Department of Oncology is seeking a Medical Office Coordinator that will serve as scheduling coordinator and troubleshooter for patients, patients' families, referring physicians and third party carriers with regard to patient related issues. Assume administrative tasks, special projects, and so forth, as requested by team lead or manager. Works with others in a team environment.


  • Coordinate all aspects of patient care in Medical Oncology.
  • Ensure effective interpersonal communication by answering all calls within 3 rings, minimizing caller's time on hold and speaking with everyone in a friendly and helpful tone.
  • Schedule appointment(s) and/or make referral as appropriate.
  • Answer telephones and respond to inquiries regarding patients and referrals.  
  • This includes scheduling and confirming appointments, directing calls to appropriate personnel and identifying possible emergency calls from patients; notify provider or schedule emergency appointment as appropriate.
  • Schedule patients for laboratory tests, scans, chemotherapy,  and procedures when needed.
  • Resolve any schedule conflicts.
  • Relay information to patients regarding preparation for laboratory tests, scans, and procedures.


HS Diploma or GED and two years progressively responsible secretarial/medical office experience required.  Additional education may be substituted for years of experience, to the extent permitted by the JHU Equivalency Formula.

JHU Equivalency Formula: 

30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  Additional related experience may substitute for required education on the same basis.  For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.


Two years college or equivalent work experience, medical terminology and experience in the Johns Hopkins system desired.

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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