Business Services Supervisor

Maryland, United States
$58,695 to $80,628
10 Jan 2019
End of advertisement period
10 Mar 2019
Contract Type
Full Time

Role/Level/Range: ATP/04/PD 
Starting Salary Range: $58,695 to $80,628 per year
Employee group: Full Time 
Schedule: 37.5 hours per week 
Exempt Status: Exempt ​​​​​​​ 
Location: 07-MD:Peabody Institute 
Department name: 10000980-Business Office 
Personnel area: Peabody


The Business Services Supervisor is located in the Peabody Institute and reports to the Senior Manager, Business Operations Services.  Working under the direction of the Senior Manager, the Supervisor is responsible for the day-to-day operations and workflow of both the Preparatory and Conservatory Student Accounts functions which includes invoicing and collections, payment plan administration, ASAP system general ledger reconciliation, daily cash reconciliation, payroll support, loans/scholarships, refunds, adjustments, journal entries, transfers, reporting, and customer service. 

This position supports all students in the Conservatory, Preparatory, and external Online programs. This position is a direct supervisor for and first level of support for the team Specialist and Assistant in their daily functions; and creating a positive work environment that promotes innovation and collaboration. This individual will work closely with the Registration Coordinator.



  • Oversee the day-to-day operations and workflow of the two direct reports noted above to ensure work is prioritized and re-routed when there are absences or vacancies, and that work is distributed in a fair and efficient manner.
  • Maintain staff schedules to include proper coverage at all times including Saturdays as needed.
  • Assist the Business Office Senior Manager with establishing performance goals and standards.
  • Participate in process improvement initiatives to increase efficiency and effectiveness.
  • Monitor transaction processing to ensure timely, accurate and complete posting to student records of check payments, credit card sales and refunds, SAP check refunds, and account adjustments in ASAP, SIS and SAP. 
  • Mentor and assist staff as needed.
  • Responsible for creating a work environment that maintains confidentiality.
  • Responsible for creating and maintaining a team environment among coworkers within unit.


  • Verify the accuracy and completeness of student financial transactions (payments, adjustments, refunds, write-offs, etc.) as recorded in the ASAP & SIS billing systems. 
  • Prepare ASAP system to GL monthly reconciliation and ensure accuracy of the ASAP system SAP interface.
  • Prepare daily cash balancing routines.
  • Monitor, review and approve credit refunds submitted to Bank Mobile and in the ASAP system.
  • Research, resolve and respond to routine and non-routine inquiries from internal and external sources regarding student accounts or SAP general ledger activity.
  • Review accounting transactions to locate and resolve discrepancies.
  • Update/create training documents as needed based on processing update meetings and email communications.
  • Utilize the Success Factors program for performance management and staff development.
  • Lead responsibilities for training and orienting new hires.


  • Analyze financial data for accuracy and proper budgetary distribution, demonstrated with a thorough understanding of SAP functionality.
  • Administer payment plan program for Preparatory students and serve as liaison with the TMS vendor for the Conservatory payment plan arrangements


  • Provide assistance to Human Resources and the Office of the Director of the Preparatory with the calculation of faculty pay. This includes utilizing the ASAP system to reconcile course registration data with actual student attendance information to calibrate faculty course loads.
  • Serves as back-up to perform daily responsibilities for all team responsibilities during peak processing times, backlogs, or staff absence. 
  • Assist in the development and implementation of self-audit routines and perform testing on a periodic basis.
  • Detailed-oriented and have the ability to multi-task and plan work around priorities and deadlines.
  • Work with all staff members within the Business Office and throughout the Peabody Institute to create and manage effective relationships within the unit and build relationships enterprise-wide.
  • Ensure high service levels for customer calls, emails, and other inquiries.  
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s Degree in Accounting, Business Administration, Finance, or related field required.   
  • Three years of progressively responsible related work experience required.  If Bachelor’s degree is in unrelated field, four years of progressively responsible experience is required. Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
  • Experience in higher education student services (particularly billing, registration, and/or financial aid) experience is highly desired.

Special Knowledge, Skills, or Abilities / Competencies: 

The successful candidate will demonstrate:

  • Must have working knowledge of Generally Accepted Accounting Principles (GAAP)
  • Advanced knowledge of Microsoft Excel and working knowledge of Word.
  • SAP or other ERP system experience is helpful
  • Strong communication skills and ability to work effectively with all levels of management.
  • Advanced organizational skills and the ability to manage multiple projects/assignments simultaneously in a fast-paced work environment.
  • Have outstanding analytical and problem solving skills.
  • Have demonstrated ability to meet deadlines and prioritize work assignments.
  • Have excellent oral and written communication skills.
  • Have strong customer service orientation.
  • Have demonstrated ability in the use of information system technology to improve operational processes. 

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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