Financial Services Officer

Townsville, Australia
07 Dec 2018
End of advertisement period
16 Dec 2018
Contract Type
Fixed Term
Full Time

Position Overview

The Financial Services Officer ensures that transactions associated with accounts receivable, accounts payable, credit cards, banking and / or cashiering are processed in an efficient, accurate and complete manner. The Financial Services Officer is responsible for processing, reconciliation and record keeping of relevant accounts that underpin the data integrity of the University’s financial registers and records.

The Financial Services Officer provides proactive responses to clients in relation to transaction processing and identifies areas of efficiency whilst working collaboratively with other members of the Financial and Business Services team, in particular Finance Officers and Procurement Officers.

Division of Services and Resources

The Division of Services and Resources is responsible for the overall strategy in relation to the management of financial, human, ICT & estate resources, commercial activities and quality, planning & analytics and which foster and promote innovation and best practice in the delivery of services to enable the core business of learning and teaching, research and engagement.

The Division includes the Directorates of Financial & Business Services, Estates, Human Resources, ICT, Quality, Planning & Analytics and other activities including the provision of student accommodation for students and the Discovery Rise development of the Townsville campus.

Through these Directorates the Division provides: Financial, strategic procurement, purchasing and commercial and contractual services; management of the planning, performance and budgeting framework and processes; legislative compliance; human resource and ICT management; business intelligence; management of the quality enhancement framework; capital infrastructure planning; delivery of capital projects, minor works and facilities maintenance programs; provision of campus services including cleaning, grounds maintenance, security and student accommodation. 

Financial and Business Services Directorate

The Financial and Business Services Directorate is responsible for a diverse range of the University’s financial functions and business services, including: strategic financial and budgeting advice; business case development and review; management accounting; Treasury Management; budgeting; procurement; accounts payable; corporate credit cards;  accounts receivable; cashiering/banking; taxation; assets; insurance; financial systems management; and other statutory compliance obligations and responsibilities. We are receptive to new ideas and suggestions for ways in which we can enhance our delivery of services to the University.

Organisational Charts

James Cook University

Division of Services and Resources Financial and Business Services

Principal Accountabilities

  1. Prepare reconciliations and process financial, cashier and banking transactions in a timely, efficient and accurate manner in accordance with University Policy and Procedures.
  2. Create and maintain vendor / debtor details in Finance One and or Fraedom as appropriate to enable debtor invoices to be raised and paid; creditor invoices to be recorded and paid and credit card transactions to be recorded and acquitted.
  3. Ensure data files from interfaced systems (e.g. Student Management and Electronic Banking Systems) are processed promptly and accurately in the corporate accounting system.
  4. Provide debtor, corporate credit card advice and payables advice relating to documentation compliance and system use, including providing group and individual training and education to JCU staff, debtors, vendors and key stakeholders in regards to documentation compliance. 
  5. Develop and maintain relationships with debtors, vendors, students and staff to support practices and behaviours designed to promote efficiency in the University’s end-to-end processes.
  6. Ensure consistent implementation and monitoring of compliance with JCU Financial Management Practice Manual (FMPM) policies and procedures as they relate to receivables, payables, credit card expenditure (including travel), banking and cashiering and provide suggestions for improvement to administrative procedures to the relevant Supervisor.
  7. Maintain data integrity of system and corporate data including financial end of period and end of year activities (e.g. reconciliations, journal adjustments, and petty cash).
  8. Support the University's commitment to the principles of reconciliation, which exemplify respect for Aboriginal and Torres Strait Islander heritage and the valuing of justice and equity for all Australians.
  9. Demonstrate a commitment to the University values.
  10. Support the principles of the TropEco program and engage in commitment to JCU sustainability goals and objectives.


There are generic responsibilities that apply to all James Cook University staff. Your specific level descriptor can be found at:

Professional and Technical

Level 4  

Generic Accountabilities  

There are generic responsibilities that apply to all James Cook University staff.  

  1. The Financial Services Officer is required to observe the lawful and reasonable directions, policies and decisions of the University Council, understand and comply with the Enterprise Agreement, the Statutes and Rules of the University, the policies and decisions of the University Council and other appropriate University authorities, as in force from time to time.
  2. The Financial Services Officer is required to demonstrate a personal commitment to ensure personal safety and the safety of others and contribute to the continuous improvement of our WHS performance. This includes the effective implementation and compliance with James Cook University WHS policies, procedures and safe systems of work, together with all relevant legislation, duties and obligations. Contribute to the continuous improvement of our WHS performance. 
  3. The Financial Services Officer is required to exercise proper discretion in all matters affecting the well-being of the University which involve public writing or speaking in accordance with the University’s Code of Conduct.  

Selection Criteria 

Selection and appointments will be assessed against selection criteria.


  1. Diploma qualification and relevant work experience or an equivalent combination of relevant experience and/or education and training in a business or commerce field.
  2. Demonstrated experience in providing financial transactional support and knowledge of policy, procedures, regulations and instructions.
  3. Proven ability in using computing applications to process financial transactions and perform reconciliations.
  4. Demonstrated effective oral, written and interpersonal communication skills with a strong customer service focus in dealing with people from a variety of backgrounds.
  5. Demonstrated excellent customer service skills in managing enquiries via phone, email and face to face, utilising problem solving skills to provide information and advice.
  6. Demonstrated well-developed organisational and time management skills with the ability to manage own workflow and priorities to ensure deadlines and targets are met.


  1. Experience working in a university or other public sector procurement environment.
  2. Experience using Finance One.