Information Technology Support Officer

Orange, Australia
06 Dec 2018
End of advertisement period
20 Dec 2018
Contract Type
Fixed Term
Full Time
  • Fantastic opportunity to provide support to Rural Health Multidisciplinary Training Program and the Sydney Medical School Stage 3 Program in regional and rural NSW
  • Located at the Rural Clinical School, Orange Campus and Relocation assistance will be provided to the successful candidate, if required
  • Fixed Term, full-time until 31 December 2020 and base salary $84K p.a plus superannuation

About the opportunity 

The IT Support Officer will provide a broad range of Information Technology support to meet the requirements of the Rural Health Multidisciplinary Training Program and the Sydney Medical School Stage 3 Program in regional and rural NSW. Provide IT support including but not limited to resolving issues with client and server computers, printing, security and network systems as well as video-conferencing and general audio-visual services.

This position will work with other School of Rural Health staff to develop initiatives to support and enhance student placements and multidisciplinary learning experiences in rural areas in accordance with the Rural Health Multidisciplinary Training Program parameters. This position ensures compliance with relevant legislative and regulatory controls and ensures a safe working environment for all staff and students in accordance with The University of Sydney policy. 

About you

The University values courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity. As such, we see the importance of recruiting talent aligned to these values and are looking for an Information Technology Support Officer who possesses the below skills and experience:

  • demonstrated experience in the following areas:
  • TCP/IP networking and protocols
  • Standard Operating Environment (SOE) installations using Microsoft operating systems
  • Ethernet network service and support
  • LANs and communications cabling infrastructure
  • VPNs, firewalls, routers and switches
  • Audio visual equipment and/or videoconferencing equipment
  • demonstrated experience and technical ability in supporting local area networks and protocols including the installation, testing and maintenance of associated hardware, software and peripherals (including printers, scanners and data projectors)
  • demonstrated experience in configuring, supporting and troubleshooting MS Office products, email clients, web browsers, and other desktop packages in both a PC and Apple environment
  • demonstrated excellent written and oral communication skills including strong interpersonal skills with the ability to establish and maintain productive relationships with a diverse range of stakeholders both internal and external to the organisation
  • strong time and workload management skills with a demonstrated ability to prioritise, document, track and complete tasks within required deadlines
  • demonstrated experience in IT support or an IT Helpdesk environment and demonstrated excellent organisational, analytical, and problem-solving skills.

About us

The School of Rural Health (SRH) is part of the Faculty of Medicine and Health. The Faculty of Medicine and Health has been designed to enable innovation, excellence and strategic vision in teaching, research and clinical practice not only in medicine and health, but in all of the areas in which it operates.

The faculty has approximately 1300 academic staff and 950 professional and technical staff with a total annual budget around $620m.

The SRH, with campuses in both Dubbo and Orange, provides a supportive and cooperative educational environment, exceptional teaching facilities and close affordable accommodation. A network of strong and long-established relationships, including state and private hospitals, general practice (GP) organisations and private specialist practices, combine to give students excellent patient and doctor access across a breadth of patient scenarios, all within an accessible team of medical professionals and administration staff.

The SRH is part of the Sydney Medical School (SMS) and delivers the Sydney Medical Program (SMP) in rural settings. The SRH aims to afford students excellence in medical education as well as the benefits of a rural lifestyle to encourage graduates to return to live and practise in rural and remote Australia.

The SRH also provides an academic focus for clinicians, teachers and researchers who wish to become part of the University presence in a rural environment.

The SRH administers and reports on the activities of the University of Sydney supported by the Integrated Regional Training Hub, Rural Health Multidisciplinary Training (RHMT) Program, the Extended Clinical Placement Program, and the North Coast Medical Education Collaboration to the Department of Health.

Position Context:

The Information Technology (IT) Support Officer is responsible for supporting the IT requirements of staff and students of the School under the auspices of the RHMT Parameters and the Sydney Medical School Stage 3 Program. The IT Support Officer works in collaboration with relevant members of their team and provides support to SRH staff and the Executive in relation to their portfolio area.

This position is located at Orange Campus. Relocation assistance will be provided for the successful candidate, if required.

Limited travel between campuses is a requirement of this position. Frequent travel between Orange accommodation and teaching facilities is a requirement of this position.

Some out of hours work may be required of this role.

Since our inception 160 years ago, the University of Sydney has led to improve the world around us. We believe in education for all and that effective leadership makes lives better. These same values are reflected in our approach to diversity and inclusion and underpin our long-term strategy for growth. We’re Australias first university and have an outstanding global reputation for academic and research excellence. Across our campuses, we employ over 7600 academic and non-academic staff who support over 60,000 students.

We are undergoing significant transformative change which brings opportunity for innovation, progressive thinking, breaking with convention, challenging the status quo, and improving the world around us.

The University of Sydney encourages part-time and flexible working arrangements, which will be considered for this role.

Intending applicants are welcome to seek further information about the position from Ms Tuana Sanders, Administration Manager on +61 2 5310 4106 or

For recruitment-related enquiries, or if you require reasonable adjustment or support filling out this application, please contact Mona Shamshiri on +61 2 8627 5474 or

Please refer to the candidate information pack for further details. Job Reference No. 2329/1118F.

Please note: visa sponsorship is not available for this position


This position is designated as child-related work. To undertake or remain in this position, you are required to apply for and obtain a Working With Children Check clearance in accordance with the Child Protection (Working With Children) Act 2012.

As this position is located on a NSW Health site, it is a regulatory requirement to complete compulsory employment checks prior to starting in this position. For more information and instructions, please visit: NSW Health employment requirements

Closing date: 11:30pm 20 December 2018

The University of Sydney is committed to diversity and social inclusion. Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTIQ; and people of Aboriginal and Torres Strait Islander descent, are encouraged.