Human Resources Shared Service Operations Manager

Manchester, United Kingdom
£40,792 to £50,132 per annum
07 Dec 2018
End of advertisement period
13 Dec 2018
Contract Type
Full Time

Location : Oxford Road, Manchester
Closing Date : 13/12/2018
Salary : £40,792 to £50,132 per annum
Employment Type : Permanent
Faculty / Organisational Unit : Professional Support Services
Division : HR Services
Hours Per week : Full time
Contract Duration : Permanent

We’re busy making things better for the customers of the University’s shared HR Service, whether they’re one of our 12,000 employees, or 40,000 candidates who apply for our jobs each year.

We are looking for a talented HR Shared Service Operations Manager, to help lead and continue with plans to transform and improve HR shared service delivery. Ensuring our Employment Services team are equipped to deliver efficient HR transactional processing and enquiry handling with a real focus on customer excellence and satisfaction.

This is a truly exciting opportunity to make an impact within a world-class institution.

We require a strong people leader who recognises and can deliver exceptional service delivery and who has a proven track record of success in delivering service improvements through large teams during a period of change. We understand the right person for this role will have the ability to adapt between different skill-sets of leading and being visionary, to on occasions needing to be resilient and tenacious when dealing with high volumes and process improvement.

You will be ideally suited if you are a HR generalist with great shared service leadership or management experience, CIPD qualified (Chartered CIPD or equivalent). You are a natural leader with leadership behaviours, enjoys communicating excellently in all mediums and influencing along with building relationships to help to deliver transformational change.

When you’re with us, you’re not only working for the University, you’re working for people in our local communities and beyond, who benefit from our teaching, research and social responsibility.

Here, no matter what your role or responsibilities, everyone works together with one common goal: to make great things happen. So join us, and take pride in the part you play.

If this opportunity appeals to you, we would love to hear from you.

As an equal opportunities employer, we welcome applications from all suitably qualified persons. As we are committed to the principles of the Race Equality Charter Mark, we would particularly welcome applications from the black and minority ethnic (BME) community, who are currently under-represented at this level. All appointments will be made on merit.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Enquiries about the vacancy, shortlisting and interviews:

Name: Adele Ventre-Downey


General enquiries:


Tel: 0161 275 4499

Technical support:


Tel: 0161 850 2004

This vacancy will close for applications at midnight on the closing date

Further Particulars and Job Description

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