Academic and Student Services Manager

Twickenham, London
05 Dec 2018
End of advertisement period
10 Dec 2018
Contract Type
Full Time

Location: Twickenham, London
Salary: Competitive
Hours: Full Time
Contract Type: Permanent
Reports to: Director, University Pathways
Closing Date: 10 December 2018

About Holmes Institute

Holmes Institute is a diversified, multinational, multi-sectoral education provider that offers an extensive range of educational programmes for students and professionals including university programmes from undergraduate to master’s level, secondary education, language training, vocational and work-based training and teacher training. This year sees the launch of St Mary’s University London International College (SMULIC), our second university partnership in the United Kingdom at St Mary’s University, London. We are recruiting ambitious, talented professionals to take this exciting new venture forward.
About the Role

The Academic and Student Services Manager will be tasked with the successful implementation and delivery of SMULIC’s provision of teaching and learning and student support services. This will include but not be limited to the following areas: administrative duties related to the management of academic teaching staff; compliance requirements; assuring quality standards of teaching and learning; student support and welfare services; monitoring of student participation and engagement; student performance and overseeing remedial intervention programmes; records, reporting and regulatory matters. The role will require working collaboratively with other members of the college team across marketing, admissions, finance, ICT and corporate staff as well as with colleagues at St Mary’s University, London.

Essential Requirements

  • Masters degree level qualification
  • Relevant, professional experience in a similar role within the education sector
  • Track record of success in administration with tertiary education
  • Knowledge and experience relating to OfS/QAA educational oversight and Tier 4 sponsorship duties and requirements
  • Excellent interpersonal skills and flair for presentation
  • Strong English language communication skills (verbal and written) including effective report-writing skills
  • Passion for engaging students through the effective delivery of induction, orientation and support activities
  • High-level administrative skills including competency in the use of Windows-based software packages
  • Familiarity of working in a fluid, multi-cultural environment
  • Ability to manage projects and budgets efficiently
  • Capable of organising own workload to meet deadlines in the context of multiple demands
  • Attention to detail combined with a flair for ambitious, original thinking
  • Thrives on working under pressure, motivated by the opportunity to show initiative and take ownership
  • Willingness to work weekends and evenings to support recruitment activities if required
  • Team player to the core


  • A recognised teaching qualification and teaching experience
  • Experienced in the use of VLEs (e.g. Blackboard, Moodle)
  • Thorough knowledge of university pathway programmes
  • A good working knowledge of UKVI Tier 4 compliance regulations and QAA Code of Practice
  • Curriculum development experience
  • Proficiency in a second language

Applicants will need to demonstrate that they are eligible to work in the UK on an ongoing basis. The successful applicant will be required to undergo an enhanced DBS check.
What we offer

Holmes Institute believes in rewarding success and offers exceptional career prospects in the UK and internationally.
SMULIC reserves the right to fill the position by invitation.
Enquiries and applications, including a cover letter and CV, should be sent to:

Duncan Watson | Director, University Pathways |
Applications close at 11.00am on Monday 10 Dec 2018.

We regret that only successful applicants will be contacted

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