Student Relations Call Centre Officer

Brisbane, Australia
03 Dec 2018
End of advertisement period
16 Dec 2018
Contract Type
Full Time

Student Services

The Deputy Vice-Chancellor (Academic) (DVCA) is a member of The University’s senior executive, and is responsible for the University’s commitment to providing high-quality teaching and learning, and enhancing the UQ student experience.

The Student Services Directorate is part of the Student Affairs Division, which also comprises the Health Service and UQ Student Employability Centre. The Student Employability Centre is custodian of the UQ Student Employability Strategy, and coordinates and promotes the distinctive features of the UQ student experience including the ‘UQ Employability Award’, leadership, global mobility and undergraduate research experiences, and provides supports to enable students to translate, articulate and transfer these experiences into the workplace.

The objective of Student Services is to provide a range of services and support functions that enhance the student experience and assist in ensuring student success.

The role

This role will coordinate our call centre operations to new students. The Student Relations Team are all student staff who use their experience to connect with new students or specific groups of students to ensure that they are on track for their arrival at UQ. This role is responsible for the day to day operations, recruitment, training and support of the student staff team.

The person

Applicants should have around four years of relevant experience in a customer contact centre or an organisation with a strong focus on customer connections or membership management.

Ideally, the person will have personal experience of higher education and/or be able to understand the challenges of the university environment.

The University of Queensland values diversity and inclusion and actively encourages applications from those who bring diversity to the University. Please refer to the University’s Diversity and Inclusion webpage ( for further information and points of contact if you require additional support.  

Accessibility requirements and/or adjustments can be directed to Roberto Lopez-Vega.


This is a full-time, continuing appointment at HEW Level 5. The remuneration package will be in the range $ 66,347.80 - $   74,098.94 p.a., plus employer superannuation contributions of up to 17.5% (total package will be in the range $ 77,626.93 - $  86,695.76 p.a.).

The University of Queensland also offers other competitive options including salary sacrificing, on campus childcare, leave packaging and discounted private health insurance as well as many other benefits.

Position Description

Student Relations PD - Student Services.pdf


To discuss this role please contact Sue Basu on +61 7 3443 2623 or

To submit an application for this role, use the Apply button below. All applicants must supply the following documents: Cover letter, Resume and Selection Criteria responses.

For information on completing the application process click here.

You must have valid Australian work rights to apply for this role. Visa sponsorship is not available for this position.