UNIVERSITY OF SURREY

One Stop Shop Student Experience Manager

Location
Guildford, United Kingdom
Salary
£40,792 to £48,677 per annum
Posted
29 Nov 2018
End of advertisement period
09 Dec 2018
Ref
094018
Contract Type
Permanent
Hours
Full Time

Student Services & Administration

Location:      Guildford
Salary:      £40,792 to £48,677 per annum
Permanent
Post Type:      Full Time
Closing Date:      Sunday 09 December 2018
Interview Date:      Thursday 20 December 2018

There's a real energy, momentum and ambition to the University of Surrey. We are a global community of ideas and people, dedicated to life-changing education and research. With a beautiful and vibrant campus, we provide exceptional teaching and learning to inspire and empower our students for personal and professional success.

As part of our Surrey Ambition, we are creating a new front-of-house for student support and guidance and are looking for an equally ambitious and energetic person to lead this One Stop Shop service.

Solution-driven, you will be responsible for inspiring your team to create solutions for students in the One Stop Shop. This is a highly visible role and requires you to be proactive and reactive with customer service to students. This will be require creativity and a continuous improvement approach, within a changing student and academic environment, managing success against clear KPIs.

You will create excitement around the service in the One Stop Shop and ensure it seamlessly connects to the back office and other related functions. You will encourage innovation and initiatives to meet student needs working with the students themselves and the staff. You are responsible for upholding our high standards regarding communication and confidentiality. And by driving your staff to create student experiences that enhance the highest regards for Surrey, you deliver measurable results in improving the student experience.

You will have:

The University of Surrey is amongst the highest achieving universities in the United Kingdom, having been awarded the Times/ Sunday Times University of the Year Award for 2016. We are ranked 10th in The Times Higher Education Table of Tables for UK universities in 2017, and we are the recipient of four Queen’s Anniversary Prizes.

In addition to a competitive salary you will receive 32 days annual leave/closure days and a great benefits package including pension and discounted membership to our world-renowned Surrey Sports Park.

For queries regarding this role please contact Craig Lowe, c.lowe@surrey.ac.uk.

For more information and to apply online, please download the further details and click on the 'apply online' button above.

We acknowledge, understand and embrace diversity.

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