Head of Customer Services

Egham, United Kingdom
£42,926 per annum - including London Allowance
29 Nov 2018
End of advertisement period
18 Dec 2018
Contract Type
Full Time

Library Services

Location:      Egham
Salary:      £42,926 per annum - including London Allowance
Closing Date:      Tuesday 18 December 2018
Interview Date:      Wednesday 16 January 2019

Applications are invited for the post of Head of Customer Services. This is an exciting role, within the Library Services Department at Royal Holloway.

Following the move of the Library into a new £60m Library & Student Services Centre at the heart of campus in September 2017, this role brings the opportunity to develop fresh, innovative ways to provide a customer service that matches the superb building.

As an enthusiastic and innovative information professional, you will have strong leadership skills, looking to ensure a consistent, high quality customer experience is provided 24/7. Working with other departments within the Academic Services Directorate, you will expand the reach of the library services across campus. You will be committed to gaining and analysing user feedback, and working to continually enhance services accordingly. You will thrive on leading change, and have demonstrable experience of providing exceptional user-focused services within an academic environment.

In return we offer a highly competitive rewards and benefits package including generous annual leave and training and development opportunities. The post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London. Royal Holloway is a lively research-led environment. The Library has 1,250 high quality study seats, over 450 PCs and loanable laptops, with all collections housed within the Davison Building. The building embraces the beautiful campus, and has become the centre of campus life.

For an informal discussion about the post, please contact Matthew Brooke, Acting Director of Library Services:; 01784 443330.

To view further details of this post and to apply please visit For queries on the application process the Human Resources Department can be contacted by email at:

Please quote the reference: 1118-480

Closing Date: Midnight, 18 December 2018

Interview Date: 16 January 2019

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