Associate Dean of Student Services

Massachusetts, United States
28 Nov 2018
End of advertisement period
26 Dec 2018
Contract Type
Full Time

Duties & Responsibilities

Reporting to the newly created role of the Dean for Education, the Associate Dean of Student Services will provide oversight and direction for a portfolio of student service offices. Together, these offices represent the full life cycle of administrative touch-points students have with the School – including but not limited to the recruitment of students and other Admissions and Financial Aid decisions, to the student experience within the Registrar’s Office and Student Affairs. The Associate Dean of Student Services will provide guidance to the Directors of these offices, ensuring that they function in close coordination with one another and collaboratively throughout the Office of Education and across the Harvard T.H. Chan School of Public Health.
The successful applicant will have demonstrated experience with enrollment management and student affairs, have a passion for the provision of effective, efficient, creative, and customer-focused services, and enjoy working in a fast-paced and changing environment, ready to meet challenges at both the strategic and individual levels. They will want to balance developing ideas and materials themselves, together with managing, coaching, and supporting others on the teams, toward the common goal of providing “best in class” student services.
More specifically, the Associate Dean of Student Services will work closely with the Dean for Education, the Directors of the student service offices, other areas of the Office of Education, academic departments and programs, faculty committees, and students to develop and implement goals and strategies to:

Oversee the offices so that they consistently contribute to an exceptional student experience that promotes academic success and personal well-being Work with School and University staff to set development priorities for the enterprise student information system Develop an increasingly stronger customer service culture for the student service offices, helping staff at all levels navigate the complex set of programs at the School, so that they can better help students Cultivate strong and positive relationships with academic programs and departments to ensure a consistently exception student experience Enact the core values of the Office of Education including openness, communication and collaboration; equity, diversity and inclusion, and creative thinking toward strategic change Expand the School's applicant pool in order to enhance the quality and diversity of the student body and recruit top students Effectively manage enrollment Use financial aid to the best advantage by looking analytically at financial aid trends, and working with senior leadership to identify new sources of financial aid funding Collect and analyze data concerning applicants, students, course enrollments, academic programs, and other student outcomes Build data connectivity, analysis, and automation capacities across the student service offices Enhance technological solutions to optimize complex administrative processes Monitor student satisfaction with services through surveys and ongoing performance feedback Identify and implement improvements in policies, processes and systems Ensure adherence to federal regulations Develop and implement a strategic communications plan for both external (e.g., recruiting and marketing) and internal (e.g., student publication) audiences Develop and manage the student service budget and proactively identify staffing needs across the student service offices Duties and Responsibilities will be continued in the "Additional Information" Section.

Basic Qualifications

Master's (or advanced) Degree required 10+ years of progressively responsible experience in student services required Prior supervisory experience required

Additional Qualifications

  • Strong record of leading and mentoring staff strongly preferred
  • Strong written, oral, and interpersonal communication skills strongly preferred
  • Preference for candidates who have experience with:
    • Graduate or professional higher education
    • Enterprise student information systems
    • Strategic analysis and use of data to inform decisions
    • Support of educational programs through effective enrollment systems and student services
    • Leading change
    • Working both collaboratively and independently
    • Demonstrating a problem-solving approach and identification of creative solutions
    • Demonstrating an understanding of and sensitivity to student-related issues in the context of professional education including wellness, diversity, and professionalism

Additional Information

Duties and Responsibilities continued:

Additional duties and responsibilities include, but are not limited to, the following:

Facilitating a number of important annual data collection processes on behalf of the School and student service offices, for example, the Tuition, Enrollment and Financial Aid annual data collection and the Association of Schools and Programs of Public Health (ASPPH) annual data collection Helping to coordinate emergency management and readiness activities along with other key offices of the School Maintaining and ensuring compliance with all School, University, and Federal rules, and either acting as or designating a Title IX Officer for students Working with Harvard Health Services on relevant student mental health service issues and protocols Offering guidance to students along with other members of the OSS teams Have an officiating role in graduation ceremonies for the School Oversight of student crisis management Working with University Ombuds officers and legal counsel on relevant student issues and protocols Managing the student disciplinary and grievance processes Representing the School internally and externally, including at selected conferences/recruiting events Serving as a representative for student services on various School and University committees (e.g., the Council of Deans of Students)

The Harvard T.H. Chan of Public Health is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – including fostering respect for all, serving the greater good, and welcoming individuals from diverse backgrounds, experiences, and perspectives. To learn more about the Chan School’s mission, objectives, and core values, please visit our website here
Harvard offers an outstanding benefits package including:

Time Off: 3- 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year.

Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.

Retirement: University-funded retirement plan with full vesting after 3 years of service.

Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.

Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.

Wellness Options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.

Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.

Join the Harvard T.H. Chan School of Public Health to support our mission of health research and education, and to be a part of the oldest institution of higher learning in the country!

Job Function

Faculty & Student Services




USA - MA - Boston


Office for Student Services

Time Status



00 - Non Union, Exempt or Temporary

Salary Grade


Pre-Employment Screening

Criminal, Education, Identity

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.