Media & Production Control Center Specialist

Location
Connecticut
Posted
22 Nov 2018
End of advertisement period
22 Jan 2019
Ref
52595BR
Contract Type
Permanent
Hours
Full Time

Position Focus:

Reporting to the Director of Media Services Delivery, the Media Control Center & Production Specialist is responsible for remote monitoring of all classrooms and events, providing remote classroom assistance, establishing and monitoring video conferences, dispatching in-room classroom support technicians, and monitoring lecture capture recordings.

The Media & Production Control Center Specialist will also operate the studio and provide field production, post-production operations, and event support for the Yale School of Management. Oversee classrooms for situations where media services assistance is required. Manage and initiate action to resolve remotely or to dispatch classroom support specialist personnel to the room. Utilize sophisticated equipment including broadcast video switchers and robotic PTZ cameras to record events and classes from Media Control Center (MCC). Monitor tickets and maintain logs. Serve as lead for events assigned by Director of Media Services Delivery. This includes consulting with event organizers to assess and coordinate the media services support needed for the program. Manage, troubleshoot and resolve complex media systems for the entire School of Management including classrooms and all event spaces. Ensure high level support for all classrooms and event spaces in the School of Management.

Provide on floor event support as assigned. Provide complex support including assigning and monitoring video conferencing codecs, touch panel assistance via the remote console, monitor lecture capture recordings, and assist with high-quality classroom and auditorium recordings. Produce high production quality recordings and VC codec assignments. Produce live broadcasts of videos to large and global audience. Evaluate system status and perform preventative maintenance on classroom and MCC equipment. Maintain optimal condition of studio, field and classroom multimedia equipment. Stay abreast of the latest AV technologies and make recommendations for equipment upgrades and additions. Responsible for studio and field production operations including directing, producing, staffing cameras, audio, running switching boards and mixers, green screen, lighting, live shoots, and managing broadcast feeds etc. Responsible for post-production operations. Assist with studio and field recordings as assigned. Video editing. On call duties as assigned. Projects and other related duties as assigned.

Essential Duties

  1. Oversee classrooms for situations where media services assistance is required. Manage and initiate action to resolve remotely or to dispatch classroom support specialist personnel to the room.
  2. Utilize sophisticated equipment including broadcast video switchers and robotic PTZ cameras to record events and classes from the Media Control Center (MCC).
  3. Monitor tickets and maintain logs.
  4. Serve as lead for assigned events. This includes consulting with event organizers to assess and coordinate the media services support needed for the program.
  5. Manage, troubleshoot and resolve complex media systems for throughout the school including classrooms and all event spaces.
  6. Ensure high-level support for all classrooms and event spaces.
  7. Provide on floor event support as assigned.
  8. Provide complex support including assigning and monitoring video conferencing codecs, touch panel assistance via the remote console, monitor lecture capture recordings, and assistance with high-quality classroom and auditorium recordings.
  9. Produce high production quality recordings and VC codec assignments.
  10. Produce live broadcasts of videos to large and global audience.
  11. Evaluate system status and perform preventative maintenance on classroom and MCC equipment.
  12. Maintain optimal condition of studio, field and classroom multimedia equipment. Stay abreast of the latest AV technologies and make recommendations for equipment upgrades and additions.
  13. Responsible for studio and field production operations including directing, producing, staffing cameras, audio, running switching boards and mixers, green screen, lighting, live shoots, and managing broadcast feeds etc.
  14. Responsible for post-production operations.
  15. Assist with studio and field recordings as assigned. 
  16. Video editing.
  17. On call duties as assigned.
  18. Projects and other related duties as assigned. 

Required Education and Experience

Bachelor’s degree and three years of relevant experience or an equivalent combination of education and experience. Experience with video and audio productions, audio mixers, remote PTZ cameras, and with various video conferencing technologies. Mac and PC knowledge required. Knowledge of current trends in digital media and production.

Required Skill/Ability 1:

High level of customer service excellence. Mac and PC knowledge required.

Required Skill/Ability 2:

Knowledge of current trends in digital media and production. Well-developed oral and written communication and problem solving skills.

Required Skill/Ability 3:

Proficient in multi-tasking. Ability to work under pressure and manage projects and priorities in a highly complex, dynamic environment.

Required Skill/Ability 4:

Display a high level of communication and customer service skills. A team player that works well with other members of the staff.

Required Skill/Ability 5:

Ability to work variable schedule based on operation needs is required, including evenings, weekends and occasionally with short notice.

Preferred Education, Experience and Skills:

Experience working with production video switchers. Global orientation; experience working across countries and regions, and fluency in more than one language.

Physical Requirements

Ability to move equipment up to 50 lb. Must wear Media Services supplied shirt (tucked in) or vest as directed.

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Affirmative Action Statement: 

Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at TitleIX@yale.edu, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: ocr.boston@ed.gov