Student Services Centre Senior Advisor, Contact Centre
Salary: £24,151 per annum - including London Allowance
Closing Date: Sunday 06 January 2019
Applications are invited for the post of Student Services Centre Senior Advisor (Contact Centre) in the Student Services Centre in Student Administration.
Student Administration is responsible for all central administrative functions involved in the student lifecycle. The Student Services Centre within Student Administration has been designed to provide a central point of contact for all non-academic enquiries and services, making it easy for students to obtain the information and help they need. It is expected that staff who work in this team will develop a breadth of knowledge across all professional services and demonstrate a commitment to our vision and service standards. The Student Services Centre is dedicated to providing outstanding customer service, and staff in this role are key to the success of the service.
Candidates should ideally be energetic and enthusiastic about customer service. An ability to work in a busy and pressurised environment, excellent IT and organisational skills and a commitment to excellent customer service is essential.
The role-holder will work closely with other colleagues in the Student Administration team, as well as colleagues from other Professional Services areas, to ensure that a well-co-ordinated service is provided to students.
In return we offer a highly competitive rewards and benefits package including generous annual leave and training and development opportunities. The post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.
For an informal discussion about the post, please contact Rebecca White on firstname.lastname@example.org or 01784 276247.
To view further details of this post and to apply please visit https://jobs.royalholloway.ac.uk. For queries on the application process the Human Resources Department can be contacted by email at: email@example.com
The College is unable to obtain permission to work in the UK for this post. Therefore all applicants must be able to demonstrate their right to work in the UK if they wish to apply.