Assistant Director, Global Experiences

Location
California, United States
Posted
06 Dec 2018
End of advertisement period
06 Feb 2019
Ref
81245
Contract Type
Permanent
Hours
Full Time

Stanford Graduate School of Business

Residing in Silicon Valley, the heart of innovation, Stanford GSB has built a global reputation based on its immersive and innovative management programs. We provide students a transformative leadership experience, push the boundaries of knowledge with faculty research, and offer a portfolio of entrepreneurial and non-degree programs that deliver global impact like no other. We strive to change lives, change organizations, and change the world.

The MBA Program at the Stanford Graduate School of Business is seeking an Assistant Director to join the Global Experiences team. Reporting to the Director, Global Experiences, the Assistant Director is responsible for supporting the student experience by advising student leadership teams, developing program content, and maintaining and streamlining business processes and operations for the Global Experiences programs (Global Study Trips, STEP, Global Seminars, GMIX, and Self-Directed Options).

The Assistant Director should thrive on interacting with students and furthering the educational content and program operations processes of the Global Experiences portfolio. Responsibilities include interacting with students to answer questions about roles and responsibilities, coaching regarding educational content, deliverables, deadlines, budgeting, and risk management. 

The Assistant Director will assist with student recruitment processes, update online resources, coordinate communications, track deliverables, organize events, and manage inventory.

Central to this role are strong student advising and coaching experience, excellent project management skills including the ability to manage multiple projects, coordinating across diverse stakeholders, demonstrated problem solving and systems management, attention to detail, prioritization of the needs of multiple constituencies, and strong interpersonal skills. International program management and an understanding of global risk management are preferred.

This position may involve occasional domestic and international travel.

JOB PURPOSE:

Administer, implement, and interpret university and department policies and procedures on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services. Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using advanced technical and professional knowledge requiring independent judgment.

Your primary responsibilities include:

  • Administer an area or program in student services, evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff.
  • Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues.
  • Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.
  • Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
  • Reconcile complex issues; analyze diverse transactions from multiple sources.
  • Summarize data from multiple sources, prepare manage reports and presentations.
  • Identify and evaluate data needs, manage the implementation and development of technology.
  • Develop and implement plans for outreach efforts, develop and maintain external community and university liaison represent department and university at meetings and events.
  • Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to guide them in making appropriate choices and decisions. This person should thrive on coaching and advising students on leadership development and intercultural awareness and learning.
  • Apprise students of fellowship and financial aid opportunities
  • Serve as a subject matter expert to students and other departments; represent unit/department.
  • Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
  • May oversee, analyze and assist in financial processes and development of budgets.
  • Serve as a key member of university wide teams and projects.
  • May train and supervise other staff, volunteers and temporary workers.
  • Other duties may also be assigned.

To be successful in this position, you will bring:

  • Bachelor’s degree and three years of relevant experience, preferably in international program management, study abroad, or student services.
  • Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
  • Advanced analysis and problem solving skills.
  • Advanced computer skills, including experience with Microsoft Office Suite and Google Suite (Gmail, calendar, drive, docs, groups).
  • Advanced customer service skills.
  • Relevant computer systems/technology experience; Salesforce CRM and/or Smartsheet experience preferred.
  • Understanding of financial transactions.
  • Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.

In addition, preferred requirements include:

  • MBA or MA in international education or related field is preferred

*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

Why Stanford is for You

Stanford’s dedicated 16,000 staff come from diverse educational and career backgrounds. We are a collaborative environment that thrives on innovation and continuous improvement. At Stanford, we seek talent committed to excellence, driven to impact the future of our legacy, and improve lives on a global sphere. We provide competitive salaries, excellent health care and retirement plans, and a generous vacation policy, including additional time off during our winter closure. Our generous perks align with what matters to you:

  • Freedom to grow. Take advantage of career development programs, tuition reimbursement, or audit a course. Join a Ted Talk, film screening, or listen to a renowned author or leader discuss global issues.
  • A caring culture. We understand the importance of your personal and family time and provide you access to wellness programs, child-care resources, parent education and consultation, elder care and caregiving support.
  • A healthier you. We make wellness a priority by providing access to world-class exercise facilities. Climb our rock wall, or participate in one of hundreds of health or fitness classes.
  • Discovery and fun. Visit campus gardens, trails, and museums.
  • Enviable resources. We offer free commuter programs and ridesharing incentives. Enjoy discounts for computers, cell phones, recreation, travel, entertainment, and more!

We pride ourselves in being a culture that encourages and empowers you.

How to Apply

We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit a cover letter and résumé along with your online application.