Distributed Learning Support Specialist

North Carolina, United States
19 Nov 2018
End of advertisement period
14 Jan 2019
Contract Type
Full Time

Job Description

The Distributed Learning Support (DLS) Specialist is responsible for assessing needs, developing processes and supporting advanced IT services for the Executive MBA of faculty, students, staff and guests. The landscape of services and their use is constantly evolving. An important part of the process is to keep up with changes in technology and the uses of technologies that are used by the EMBA community.

Delivery of this service requires an understanding of the dynamics of the various programs and operations within the Fuqua School of Business and Duke University. A strong foundation of good communication skills including the ability to assist users in a variety of circumstances is a must for success in this position.

Work Performed:

Learning Platform – Support all users, faculty, students and staff in use and creation of the learning platform technology. Work with Fuqua developers towards continuous improvement of our learning environment. 

Computing Help – Support all users and their needs for computing. This includes various OS and devices as used by the community. Support the “managed laptop” pool of users who purchase laptops from us for program use. (Windows, Mac OS, Browsers, Excel Add-Ons, Security, Networking, PC, Mac, iPad, iPhone, Android.) Foster professional relationship with students in order to provide personalized support. Actively provide preventative technical support and provide knowledge to students to enhance their MBA experience and knowledge. 

Communication Technologies – Support users in use of communications technologies. (email, phone, text, AV capture and distribution and various applications used in the EMBA environment.)

International Travel – Be capable of doing the international travel associated with our EMBA programs. Skills include travel document proficiency and ability to work with Duke/Fuqua travel policy and processes. Provide computing and AV support at residency locations. Work as part of the Fuqua team supporting these residencies.

Coordination with other IT operations – Develop understanding of the various IT operations at Fuqua and Duke. Contribute and participate in the overall development and support of IT excellence at our school.

Perform the other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by the individuals assigned to this classification. 

Weekend Support – Onsite support of classes during most weekends. Responsibilities include providing faculty and students with technical support during classes and ongoing updates to the learning platform as a result of the class activities during the weekend.

Requisition Number




Duke Entity


Job Code


Job Family Level




Full Time / Part Time


Regular / Temporary




Minimum Qualifications

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex,sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation,creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes.

To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


4 year college degree or the equivalent is required, related field is preferred.


  • Generally requires 2 years experience, preferably within an academic environment, or organization working on information technologies in education.
  • Supervisory experience is required.
  • Exceptional interpersonal and communication skills required.